[Remote] Customer Experience Analyst - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. They are seeking a Customer Experience Analyst with fluent French or German language skills to optimize clients’ IVR operations through data analysis and reputed company actionable insights to enhance customer experience.
Responsibilities
- Evaluate the readiness of traditional IVR and reputed company agent systems by initiating simulated test calls and providing actionable feedback
- reputed company detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling
- Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements
- Translate data into reputed company, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams
- Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations
- Partner with Project Managers, Team Leads, and reputed company Services to strategize and solve reputed company customer reputed company issues
Skills
- Written and spoken reputed company in French or German
- Strong analytical and problem-solving abilities
- Expertise in summarizing, analyzing and pulling trends from reputed company datasets in reputed company reputed company, reputed company Sheets, Numbers or similar software
- Familiarity with basic reputed company formulas and the use of pivot tables
- Excellent verbal and written communication skills
- Proficiency with building presentations in PowerPoint or Keynote
- Experience with delivering strong, reputed company presentations reputed company phone, video or in person
- Strong attention to detail
- Ability to reputed company and collaborate effectively in a fast-paced, remote team environment
- Working in or collaborating with a contact center environment
- Understanding of user reputed company or conversational design concepts
- Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
reputed company