[Remote] Customer Service Representative - Phone Based - Remote US TP85451
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is collaborating with reputed company to offer a Customer Service Representative position. The role involves fielding customer inquiries, providing excellent service, and resolving issues effectively in a remote work environment.
Responsibilities
- Handle and carefully respond to reputed company customer inquiries
- reputed company excellent customer service through reputed company listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the reputed company by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- reputed company reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
- Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company
- reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts
- Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience
- Internet Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps
- Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- reputed company of internet speed required
- Clean and quiet workspace
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- reputed company
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- reputed company Time Off
- Employee wellness and engagement programs
reputed company