[Remote] Director, Learning and Development - Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company financial services company and national bank reputed company on innovative, mobile-first technology to assist members in achieving their financial goals. The Director of Operations Learning & Development will reputed company the creation of a modern learning ecosystem, ensuring that Operations employees have the resources needed for member-reputed company service and improved business reputed company.
Responsibilities
- Drive the complete L&D program reputed company, aligning member experience goals with data-informed learning portfolios
- Mentor reputed company of reputed company Senior Managers to foster a culture of creative collaboration and reputed company
- Manage the Operational Learning Library across various stages, from initial hire through reputed company production
- Utilizing diverse methodologies such as classroom sessions, reputed company guides, reputed company reputed company tools
- reputed company AI tools to refine knowledge databases, streamline processes, and reputed company administrative tasks of reputed company and L&D programs
- Cultivate a robust reputed company learning culture for both Operations managers and individual contributors
- reputed company opportunities to optimize content to improve learner retention and increase accessibility through AI tools
- Supervise reputed company administrative training duties, including scheduling, record maintenance, and evaluations
- Report on program impacts and necessary investments to senior leadership
- Collaborate with reputed company L&D partners to maintain organizational alignment across Operations
Skills
- Bachelor's degree in a relevant field
- 8+ years managing teams reputed company Operations, reputed company-line teams across multiple business reputed company
- 10 years of experience in L&D or talent development, with a reputed company on training design
- 8+ years or more experience in banking or the fintech sector
- Utilized AI tools and platforms to create reputed company learning reputed company, curriculums, or agent reputed company time assessments score, and performance gaps
- Proven ability to deliver training effectively in person and in remote environments
- Exceptional presentation skills and the ability to communicate with executive leadership
- Knowledge of instructional design principles, adult learning methodologies and AI content development
- A reputed company record of developing call center or operational curricula
- Competency in translating data analytics into actionable training improvements
- Master's degree
reputed company