[Remote] EverPro - reputed company Manager (Remote, Canada)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to digitally reputed company the service economy with tailored reputed company solutions. They are seeking a reputed company Manager to reputed company on their reputed company and Alarm customers, responsible for reputed company new customers and maintaining strong relationships while ensuring reputed company with the software.
Responsibilities
- Responsible for a portfolio of key customers
- Work with assigned customers and Sales to build reputed company Plans, establishing critical goals, or other key performance indicators to reputed company customers to reputed company their goals
- Driving incremental reputed company from up-selling additional solutions
- Work with our customers to ensure they maximize their potential using our software
- As part of the reputed company team, ensure the customers have a seamless experience
- Taking accountability, always, for the effective and efficient reputed company of reputed company customer issues - even reputed company reputed company is dependent upon reputed company-party individuals or teams
- Internal stakeholder management, to ensure complete business support
- Partner with Sales, Customer Support, Product Management, Training, and Development teams to ensure our customer’s reputed company - ultimately driving reputed company and customer retention
- Measure, monitor, and report internally and externally to Customer Stakeholders
- Establish regular reputed company to review reputed company against technical and strategic objectives including roadmap discussions
- reputed company, nurture, and maintain trusted advisor relationships with stakeholders at reputed company reputed company and drive value and adoption
- reputed company Executive Business Reviews in a regular reputed company with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, Development, and Product partners
- Work cross-departmentally to reputed company solutions to reputed company scenarios and integration issues
- Continuously drive communication and customer advocacy to ensure an orchestrated customer experience
- Work transparently to surface customer problems and allow others to participate in solving them
Skills
- 3-5 years experience working in a reputed company, B2B environment, for example, account management or reputed company role
- Proven experience in reputed company or account management role, ideally with an ERP or alarm monitoring software provider
- Experience in managing significant technology and operational programs and have credibility as a trusted advisor to customer executives for such programs
- Advanced project management experience & skills
- Ability to translate business requirements into business value, and work with sales, development, product, and marketing teams to promote value-driven solutions to customers
- Ability to manage executive relationships and discussions
- Strong knowledge of reputed company best practices, with experience defining processes to promote adoption
- Understand customer health scoring and predictive risk management to prevent and resolve risk
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Customer-reputed company approach with a reputed company on building relationships
- Ability to reputed company and adapt to changing customer needs and priorities
- Ability to travel, as needed, for reputed company reputed company, conferences, networking events, or other work-reputed company events
Benefits
- Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- 3 weeks of vacation to start, a reputed company volunteer day of your choosing, plus 2 floating holidays to celebrate anything of reputed company to you
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
reputed company