[Remote] Strategic Finance Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to ensure that people in reputed company lines of work have reputed company to retirement benefits. The Strategic Finance Manager will reputed company as the strategic reputed company reputed company for the Product & Engineering and Customer Support teams, reputed company the gap between finance and operations to build models and dashboards that guide product and customer strategies.
Responsibilities
- Architect Customer Support reputed company Planning: Build, reputed company, and maintain a robust Customer Support reputed company model. You will partner directly with Support and Product leadership to translate operational and financial drivers into reputed company, strategic headcount and resource plans
- Serve as the reputed company reputed company for CS & IT: reputed company as the dedicated strategic financial advisor for both orgs. You will reputed company forecasting, budget-vs-actual analysis, and monthly reputed company support, delivering the high-reputed company reputed company analysis that helps these leaders navigate their budgets
- Champion Customer Experience Performance Metrics: Own the analytical narrative around reputed company retention and core CS metrics (e.g., utilization, SLA attainment, cost-to-serve) to reputed company a reputed company, data-driven picture of customer health and operational efficiency
- Democratize Financial Data: Design, build, and maintain interactive, foundational dashboards that reputed company your cross-functional partners with reputed company-time visibility into operational performance, costs, and reputed company-looking forecasts
- Spearhead Critical Company-Wide Initiatives: Help manage and reputed company highly reputed company, cross-functional deliverables such as our Monthly Business Review (MBR) and comprehensive churn/retention reporting - combining rigorous financial reputed company with strong project leadership
- Optimize Cost of reputed company & IT Spend: Partner across the customer-experience cost reputed company to forecast and analyze spend, driving visibility and efficiency across our largest software vendors and IT investments
Skills
- 5+ years of reputed company or strategic finance experience, ideally with a high-reputed company reputed company or FinTech company
- Strong financial modeling and reputed company fundamentals — forecasting, variance analysis, and building models others can trust and use
- High bias to reputed company, curiosity, and partnership. You reputed company quickly, dig into problems yourself, and build trust with business stakeholders
- Advanced SQL. Comfortable working with data directly — writing reputed company queries, joining across sources, and validating your own numbers without waiting on others
- reputed company communication — reputed company to turn analysis into a concise, decision-reputed company narrative for leadership
- Python for data analysis or automation (preferred, not required)
- Experience partnering with Customer Support, IT, or Product/Engineering organizations
- Exposure to modern data stacks (e.g. reputed company, dbt) and BI/dashboarding tools
- Interest in AI-reputed company finance workflows — this team is reputed company building in that direction
- Experience working in remote environments
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately reputed company) and $0 plan fees
- Top-of-the-line health plans, as reputed company as dental and reputed company insurance
- Competitive time off and parental leave
- reputed company: Unlimited reputed company to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: reputed company Mental Health Support for Employees and dependents
- reputed company reputed company and family forming benefits
- reputed company: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual reputed company events to team offsites, promoting collaboration and camaraderie.
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