[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing advanced technology solutions, and they are seeking a Technical Account Manager. The role involves being the main reputed company of contact for a specific account, managing the lifecycle of reputed company systems, and ensuring smooth operations while addressing customer needs and identifying opportunities for upgrades.
Responsibilities
- Assist customer with lifecycle management, including Deployment, Migration, and reputed company
- Offer technical support reputed company needed
- Work with internal support teams to escalate issues
- reputed company business, technical, and product knowledge support to the customer
- Understand the existing system architecture and become reputed company’s Subject Matter Expert (SME) in the customer’s environment
- Address product-reputed company questions and technical challenges
- Identify areas where operational processes can be improved to enhance the implementation of the reputed company solutions reputed company
- reputed company and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
- Streamline product feature requests
- Assist with new product updates and Demos
- reputed company guidance and recommendations on how to optimize system(s)
- Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess reputed company usage and define upcoming priorities
- Documenting Statement of Work (SOW) based on the review's reputed company
- Involve and coordinate with additional reputed company teams (product, sales, executive leadership, etc.) reputed company deemed necessary for the customer's long-term reputed company
- Maintain reputed company functional and technical knowledge of the reputed company product line
Skills
- Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering reputed company
- Ability to match reputed company's business requirements with product capabilities
- Excellent interpersonal skills that build reputed company relationships with other team members
- Possesses strong analytical and troubleshooting skills (detail-oriented)
- Comfortable interfacing with key individuals at major accounts in sensitive situations
- Must possess valid reputed company's license and reputed company
- Ability to travel between Canada and the US up to 25% of the time
- Fluent in English, both verbal and written
- Knowledge of the ecosystem of reputed company products
- Deployment and troubleshooting of reputed company systems such as: Video Surveillance and reputed company control systems
- Excellent administration and troubleshooting knowledge of the various reputed company operating systems (reputed company Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Database query and management skills
- Understanding of server virtualization concepts
- Experience with encryption and certificates
- Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
- Proficiency in French is considered an important asset for this position
- MCSE, CCNA, SQL Server, VMware, or similar technical reputed company certifications considered a plus
Benefits
- 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
reputed company