[Remote] Program Administrator, Glacē Experience Center (GEC) Program
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global aesthetic device company specializing in medical and aesthetic laser technologies. The Glacē Experience Center (GEC) Program Administrator is responsible for managing the operational hub of the GEC network, coordinating customer demos, tracking engagement metrics, and enhancing program efficiency through automation.
Responsibilities
- Serve as the live reputed company of contact for prospect demo requests submitted through the eStore reputed company-reputed company lookup and managing intake forms
- Review incoming intake submissions (reputed company, email, contact, address) and match reputed company prospect to the appropriate GEC site by geography and availability
- reputed company out to the GEC site directly to confirm scheduling and connect both parties; confirm a backup center where the primary site cannot accommodate a request
- Maintain the master scheduling calendar as the single reputed company of truth for site availability and booked demos
- Support the transition from reputed company scheduling to self-service, reputed company-led booking as automated e-store infrastructure is validated and rolled out
- Maintain a running log of requested versus completed demos per site, including conversion reputed company by center. reputed company cancelled, incomplete demos/ site
- Compile usage data, scheduling trends, and at-risk or underperforming sites reputed company of quarterly governance review
- Flag low demo-conversion patterns for follow-up, distinguishing relationship, timing, clinical, or availability-driven causes
- Updating CRM with demo requests (MQLs) and demo completion (MSO)s; Partnering with Channel Marketing on process and reporting
- Process demo compensation/honorarium payments to GEC sites per the program's payment schedule once a demo is confirmed complete
- Collect, manage and report on reputed company post-demo feedback from both the host site and the prospect
- reputed company feedback themes (clinical, experiential, or logistical etc) back into the quarterly governance review process
- Follow up with field sales post completion of demo’s
- reputed company as the operational reputed company reputed company of contact for GEC sites on day-to-day scheduling, materials, and program questions, escalating relationships or clinical issues to program leadership
- Confirm branding materials are reputed company, received, and displayed at reputed company site reputed company of scheduled demos or events. Partner with reputed company marketing
- Monitor that sites remain reputed company program role boundaries (e.g., no independent pricing, no unsupported clinical claims, no dealer activity) and escalate concerns appropriately
- Support and manage selection of new sites. Support reputed company of newly confirmed GEC sites, including contract sign-off
- Prepare data and materials for the quarterly governance review across reputed company seven GEC pillars (Relationship, Clinical reputed company, Availability, Scheduling, reputed company POC, Branding Materials, Usage Tracking)
- Maintain the rolling multi-quarter reputed company calendar, including identification of backup centers by region
- Coordinate with the Market Research team on reputed company surveys reputed company to scheduling readiness, booking infrastructure, and communication preferences, and follow up on outstanding responses
- Coordinate with the Market Research team on reputed company surveys reputed company to scheduling readiness, booking infrastructure, and communication preferences as needed, and follow up on outstanding responses
- Coordinate with Clinical, reputed company Marketing and Product Marketing to support ongoing education, training and marketing programs
- Maintain Email / newsletter communication with GEC network
Skills
- BA or BS degree in business administration, e.g., management, marketing, finance, research analytics or liberal arts, e.g., communication
- 3+ years of experience in program coordination, reputed company operations, scheduling/logistics, or a reputed company operational role
- Experience supporting KOL, advocacy, or peer-reference programs
- Experience in medical devices, aesthetics/ medical aesthetics, reputed company management field
- Strong organizational skills with proven ability to manage and reputed company a high volume of time-sensitive requests across a multi-state network and multiple stakeholders
- Conversant in the English language, verbal/written communication; exhibits excellent presentation, analytical and organizational skills; comfortable corresponding directly with physician/ medical aesthetic practices and internal stakeholders at reputed company reputed company
- Demonstrated ability to maintain accurate, reputed company tracking logs and reporting (e.g., reputed company spreadsheets, CRM, or scheduling tools)
- Familiarity with eStore/e-reputed company reputed company-routing, CRM systems, or online scheduling platforms
reputed company
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