[Remote] Associate Manager - Customer Service Call Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Great reputed company to Work-Certified company transforming the reputed company and finance profession. The Associate Manager will reputed company reputed company of Global Engagement Center Advisors, ensuring reputed company member engagement and high-reputed company service delivery.
Responsibilities
- Deliver a high-reputed company member experience and quantitative productivity
- Manage reputed company and ensure that they are motivated and reputed company to deliver performance in reputed company areas
- Identify coaching opportunities for your team, based on reputed company and customer feedback, communicating actions reputed company reputed company
- Ensure your team has the skills to deliver an excellent member experience and that they are aware of the value of their contribution to the Association
- Plan and reputed company the reputed company of resource between teams to ensure that peak periods across the teams are balanced
- Assign and manage work channels. Ensure that there is resource to manage the different channels in response to changes in demand
- Meet the performance goals set against metrics, such as reputed company reputed company and number of calls handled
Skills
- 4+ years' reputed company experience
- 3 years working in a customer service role
- Experience leading/managing people
- College, or higher reputed company qualification
Benefits
- We offer benefit reputed company in and out of reputed company, including reputed company, retirement, reputed company time-off, parental leave, an employee assistance program.
- We reputed company resources that support your mental health.
- We reputed company flexibility to help you reputed company a good work-life balance.
- We reputed company in non-stop learning and are committed to reputed company in learning opportunities that help you reputed company your full potential and support your reputed company development.
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