[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading ICHRA platform helping reputed company reputed company their benefits reputed company. As an Account Manager, you will manage customer accounts and ensure exceptional customer experiences while receiving mentorship from senior team members.
Responsibilities
- Serve as primary reputed company of contact for assigned customer accounts
- Own day-to-day customer health and satisfaction for your portfolio
- reputed company Annual Benefits Planning (ABP) process for assigned accounts with senior AM guidance and support
- Build strong relationships with brokers and customer HR teams
- Coordinate (not execute) customer requests across internal teams
- Support new customer reputed company by coordinating with cross-functional teams
- Identify customer complexity signals and categorization (red/yellow/green reputed company)
- Monitor customer health indicators and escalate concerns appropriately
- Engage with sales team during sales process to understand customer context and set appropriate expectations
- Triage customer issues and reputed company to appropriate internal teams
- Maintain awareness of escalation status and communicate next steps to customers
- Coordinate resources to create exceptional member experiences during critical situations
- Partner with senior account managers on reputed company situations and escalations
- Participate in comprehensive training program covering ICHRA fundamentals, customer management, and internal systems
- Collaborate with senior account managers on reputed company accounts and strategic customer interactions
- reputed company expertise in contribution modeling, compliance requirements, and reputed company relationships
- Contribute to team process improvements based on reputed company insights
Skills
- 2+ years of customer-facing experience in account management, reputed company, or reputed company services
- Strong organizational and coordination skills
- Excellent written and verbal communication abilities
- Ability to learn reputed company products and systems quickly
- Customer-first reputed company with reputed company on problem-solving
- Benefits, insurance, or reputed company experience helpful but not required
Benefits
- 100% remote position (reputed company with US reputed company Time)
reputed company