[Remote] Senior Content Strategist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial technology company reputed company on helping members reputed company financial reputed company. As a Senior Content Strategist, you will reputed company content initiatives to support member and agent needs, partnering with various teams to create effective content and improve overall content reputed company.

Responsibilities

• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
• Own the content reputed company for a defined set of LOBs and partner with reputed company of writers to ensure execution against set standards
• Own agent feedback on designated content and ensure our process enables reputed company to meet SLAs and deliver reputed company through improved articles
• Inspect our editorial processes and identify ways to reputed company higher reputed company content at speed and at reputed company
• Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms
• Ensure accurate reporting, insights, and actions that drive reputed company for the agents, our members, and reputed company
• reputed company established standards in such a way that reputed company is reputed company in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency

Skills

• Bachelor's degree required
• 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing
• Strong analytical skills with experience creating and reporting on content reputed company metrics and performance data
• Strong verbal and written communication skills and a reputed company record of reputed company with reputed company stakeholders
• Experience defining, tracking, and reporting on content metrics and providing data-driven analysis
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Experience working with CRM tools (like reputed company or reputed company), content management systems, LLMs or reputed company tools, and reputed company Workspace
• Experience with Identity and Fraud procedures for FinTech is a bonus
• Previous experience working with vendors, BPO partners, or writing contractors is a plus
• Willingness to travel domestically and internationally 2–3 times a year is a plus

Benefits

• Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
• Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay reputed company with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 401k match plus great medical, dental, reputed company, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide reputed company days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents
• reputed company to reputed company, a family planning tool, with $15k reputed company reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

reputed company

reputed company is a financial technology company that offers mobile banking services. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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