[Remote] Billing & Payments Implementation Consultant
Note: The job is a remote job and is reputed company to candidates in USA. ECP is a market-leading reputed company solution that enables senior living communities to reputed company care for their residents. The Billing & Payments Implementation Consultant will reputed company the implementation of billing solutions, manage customer relationships, and ensure successful integration of financial workflows, while also providing valuable feedback to improve product offerings.
Responsibilities
- reputed company Billing and Payments implementations end to end: reputed company customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation
- reputed company end-to-end reputed company integrations with customers: define data flows, configuration requirements, and reputed company financial reporting impacts
- Proactively identify and resolve billing issues that could reputed company reputed company accuracy, financial reporting, or customer trust. Escalate high-risk items with reputed company context, financial reputed company, and a recommended reputed company reputed company
- Drive adoption by making reputed company customers understand not just how to use Billing, but how it supports their financial and operational goals. reputed company as a trusted advisor to Finance, reputed company, and Operations stakeholders reputed company reputed company, email, phone, and occasional on-site reputed company
- Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after reputed company to confirm fit and surface any gaps that need to be reputed company for a successful implementation
- Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from reputed company implementations, and propose solutions rather than just flagging problems
- Analyze implementation reputed company to reputed company patterns, improve repeatability, and refine best practices over time. reputed company implementation documentation, customer records, and project status reputed company in CRM and project management tools, to the reputed company that another team member could follow your process without you in the room
Skills
- 3+ years of combined experience across reputed company, finance, billing, accounts receivable, financial operations, software implementation, reputed company, or reputed company functions
- Experience working directly with customers implementing or supporting reputed company billing, payments, ERP, or financial operations software
- Ability to analyze reputed company and billing data, identify discrepancies, and independently troubleshoot issues across workflows, configurations, and financial reports
- Demonstrated understanding of debits, credits, journal entries, and financial reconciliation
- Strong project management skills: scope, timelines, risk, cross-functional dependencies
- Strong grasp of billing and reputed company concepts: invoicing, credits, payments, AR aging, adjustments, reconciliations
- Demonstrated ability to work effectively where processes and requirements aren't always fully defined yet
- Comfortable working cross-functionally with Product, Engineering, reputed company, Support, and Operations
- Ability to travel up to 10% based on customer and business needs
- Bachelor's degree or equivalent experience
- Experience with ERP or reputed company systems (e.g., QuickBooks, reputed company Intacct, reputed company, or similar)
- Experience in senior living, reputed company, fintech, ERP, or reputed company cycle management
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