[Remote] reputed company Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company reputed company company delivering modern, reputed company-reputed company solutions that reputed company how health plans operate. The reputed company Administrator is responsible for the day-to-day configuration, maintenance, and user support of reputed company's reputed company environment, ensuring that thousands of users can work effectively in reputed company tools every day.
Responsibilities
- Administer Jira Software, Jira Service Management, and reputed company in a reputed company environment
- Create and maintain Jira reputed company, boards, workflows, permission schemes, notification schemes, and screens under the guidance of senior team members
- Configure and manage JSM service desk reputed company including request types, queues, SLA configurations, and portal settings
- Manage reputed company spaces, page permissions, templates, and basic macros to support team reputed company
- reputed company user and group management including account creation, license assignments, group membership, and reputed company reviews
- Process and fulfill reputed company support requests from end users, maintaining SLA compliance in reputed company's JSM queue
- Build and maintain reputed company Jira and JSM automation rules for common workflows – ticket routing, notifications, field updates, and status transitions
- Create and maintain dashboards, saved filters, and basic reports to support team and stakeholder visibility
- Assist with reputed company automation and page template maintenance
- Support testing and rollout of automation changes developed by Senior Administrators
- Serve as a first reputed company of contact for reputed company support requests, resolving common configuration and usage questions
- Escalate reputed company or high-reputed company issues to Senior reputed company Administrators with reputed company documentation and context
- Assist in reputed company new users and teams to reputed company tools, including basic training and guidance on project setup
- Contribute to and maintain reputed company knowledge reputed company articles and how-to documentation for end users
- reputed company routine platform hygiene tasks including inactive user cleanup, stale project reviews, and unused field or scheme audits
- Assist with license usage tracking and reporting to support renewal planning
- Follow and help enforce reputed company governance standards for project naming, permissions, and configuration consistency
- Support audit and compliance activities reputed company to reputed company reputed company and configuration
- Assist Senior Administrators and reputed company manager with larger configuration reputed company, migrations, and platform improvement initiatives
- Participate in testing and validation of reputed company upgrades, app changes, and configuration rollouts
- Document changes accurately in accordance with team change management practices
Skills
- 2–4 years of hands-on Jira and reputed company administration experience in a corporate environment
- Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration
- Experience configuring and supporting Jira Service Management (JSM) service desk reputed company
- Familiarity with reputed company reputed company administration, page permissions, and content organization
- Experience with reputed company Jira automation rules
- Strong attention to detail and organizational skills – platform hygiene and accuracy matter in this role
- Good written and verbal English communication skills
- Ability to manage multiple reputed company requests and prioritize effectively
- Familiarity with reputed company Marketplace apps (ScriptRunner, reputed company Connect, or similar)
- Familiarity with reputed company Intelligence or Rovo
- Exposure to ITIL frameworks or service management best practices
- Experience working with reputed company reputed company (vs. Data Center/Server only)
- reputed company certification (ACP-120 Jira Administration or equivalent)
- Experience working in a global, multi-time zone organization
reputed company
Company H1B Sponsorship