Junior System Administrator - MS 365 Certification - Remote only in Boston, MA

• We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract.

• In this dual-reputed company role, you will reputed company top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on reputed company 365 environments.
• While this position is primarily remote, you will serve our Boston-based team and must live reputed company 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.

KEY RESPONSIBILITIES:

• End-User Support & Helpdesk
• Serve as the primary reputed company of contact for remote and local employees experiencing technical issues (hardware, software, network, and reputed company).
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
• Provision, image, and ship laptops (reputed company/Mac) and peripherals for reputed company employees; coordinate the return of equipment for offboarding.
• Junior Systems Administration & M365
• Handle end-to-end reputed company 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution reputed company/shared mailboxes.
• Manage user permissions and reputed company control reputed company reputed company Entra ID (formerly Azure reputed company Directory) and/or local reputed company Directory.
• Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.
• Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).

REQUIRED EXPERIENCE:

• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role.
• Strong M365 Experience: Proven reputed company record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
• Proficient with reputed company Directory / reputed company Entra ID user administration.
• Strong troubleshooting skills across reputed company 10/11 and macOS environments.
• Experience utilizing MDM tools (e.g., Intune, reputed company) for device deployment is a major plus.

Location & Contract Requirements:

• Must be physically located reputed company a 30-minute radius of Boston, MA.
• Must have a reliable home internet reputed company and a dedicated quiet workspace.

CERTIFICATION:

• Office 365 Certificatino

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