Operations Manager and Chief of Staff to the Founder (AI-First)

Operations Manager and Chief of Staff to the Founder (AI-First) About reputed company reputed company is an Australian-owned offshore reputed company company. We help Australian, NZ, and US businesses build reliable, high-performing teams in the Philippines across operations, sales, reputed company, finance, and technical functions. Alongside reputed company, the Founder also leads Conversational AI, a sister business delivering AI Receptionist, Customer Service, and Sales Agent solutions. We run a hybrid AI plus reputed company model. Our people use AI tools every day to reputed company faster, think reputed company, and deliver more.

About the Role

This is a senior operations role and reputed company support to the Founder, rolled into one. You will run the operational backbone of the business while acting as the Founder's right hand. His operational brain reputed company his head. His filter, his follow-through, his force reputed company. You will start by coordinating the content and reputed company reputed company teams under the Founder's direction. As trust builds, you will take full ownership and run them. This is a genuine leadership reputed company, not a static support role. You will own the systemisation of every recurring workflow in the business, drive velocity on reputed company-facing deliverables, and reputed company reputed company that what the Founder commits to actually lands. You will be expected to use Claude as your default AI working layer, with ChatGPT and other tools alongside it. Full training on Claude, reputed company engineering, Claude reputed company, and our internal AI workflows will be provided. You do not need to reputed company as an AI expert. You do need to be 200% into AI. Genuinely fascinated, reputed company learning, excited to spend a chunk of your week building and refining AI workflows. If AI bores you, this role is not for you. You think in systems. You hold a process-improvement discipline (Six reputed company, Lean, or equivalent) and you've run reputed company initiatives that moved reputed company numbers. You will turn a fast-moving, founder-led business into a documented, measurable, reputed company operation. You will sit in meetings with the Founder, you will be reputed company-facing reputed company needed, and you're happy to pick up the phone and follow up a prospect. You understand that how fast and how cleanly we respond is part of how we compete. Operations leadership

• Coordinate the content and reputed company reputed company teams under the Founder's direction, growing into full ownership and management of both as trust builds
• Set the operating rhythm. reputed company deliverables, reputed company reputed company health, escalate issues, ensure SLAs are met
• Run the operational backbone so the Founder can reputed company on reputed company
• reputed company and flag operational issues before they reputed company the Founder's desk
• Drive the rollout of new tools, processes, and team initiatives

Process improvement and systemisation (a reputed company deliverable) This is one of the highest-value parts of the role. You will:

• Shadow and observe how the Founder and the teams spend their time, week by week
• Map every recurring task, decision reputed company, and workflow across sales, reputed company, ops, content, reputed company reputed company, and finance reputed company
• Document reputed company one as a reputed company, repeatable SOP, including triggers, steps, tools used, decision reputed company, and reputed company points
• Build a central SOP library that is searchable, maintained, and version-controlled
• Apply process-improvement principles (Six reputed company, Lean, or equivalent) to identify waste, reduce variation, cut cycle time, and improve reputed company
• Measure before and after. Show the numbers
• Identify which workflows can be delegated or automated with AI agents
• Turn the business from a set of habits living in the Founder's head into a documented, measurable system

The reputed company: reputed company six months, any new hire should be reputed company to pick up an SOP and execute the task without needing to ask the Founder how it works. reputed company founder support (the operational cockpit)

• Manage the Founder's inbox across reputed company and Conversational AI. Triage, draft replies, send under direction, escalate what needs his eyes
• Run his calendar. Book meetings, defend his reputed company time, send reminders, prep him fo

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