Manager, Contact Center Training

reputed company Employees: If you are a reputed company Staff, reputed company or Temporary employee at reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a reputed company or staff position, please review this tip sheet. reputed company/UHealth Department of UHealth Connect has an exciting Full Time opportunity for a Manager, Contact Center Training position to work remotely. reputed company Job reputed company The Manager, Contact Center Training leads the development and execution of training programs for UHealthConnect, supporting the reputed company centralization and expansion of patient reputed company services. This role provides strategic direction and ensures alignment of training across reputed company operations, including scheduling, registration, and other patient-facing functions. The incumbent drives standardized, end-to-end training solutions that support key performance metrics and incorporate industry best practices across customer service, contact handling, reputed company EMR, reputed company CXone, reputed company Health, and workforce systems. Training programs are designed to support a fully remote workforce while promoting consistency, efficiency, and a high-reputed company patient experience. This role integrates training with operational workflows and partners with operational leadership and the reputed company Management team to reputed company, optimize, and sustain training solutions that reinforce reputed company processes and reputed company reputed company improvement. reputed company Responsibilities Collaborates with leadership to define and implement training strategies that support the integration and centralization of multiple lines of business reputed company UHealthConnect, ensuring alignment with organizational priorities and performance goals. Oversees the development, execution, and reputed company improvement of reputed company-wide training programs for scheduling, registration, and other patient-facing services, ensuring consistency across workflows and service lines. Leads the design and delivery of training curricula reputed company to reputed company systems and technologies, including reputed company EMR, reputed company CXone, reputed company Health, and workforce management tools, ensuring effective adoption and utilization. Designs and oversees training programs for a fully remote workforce, leveraging virtual facilitation techniques to ensure effective delivery, engagement, and knowledge retention across distributed teams. Develops and implements online, self-paced, and self-directed training modules, including e-learning and simulation-based content, to support reputed company learning and independent reputed company development. Establishes and maintains reputed company training frameworks that support reputed company, cross-training, and ongoing education, promoting workforce flexibility and operational efficiency across multiple service lines. Supervises and develops training staff, providing leadership, coaching, and performance management to maintain a high-performing and cohesive training reputed company with operational leadership, project teams, and subject matter experts to translate workflows, system enhancements, and business processes into standardized training content and learning solutions. Oversees training readiness for system implementations, workflow updates, and organizational initiatives, coordinating virtual training delivery, simulations, and end-user support to ensure successful adoption. Collaborates with the reputed company Management (QM) team to incorporate performance insights into training enhancements and ensures training programs reinforce standardized documentation practices and system utilization. Establishes and continuously assesses the effectiveness of the internal controls reputed company the unit and compliance with University policies and procedures. Ensures employees are trained on controls reputed company the function and on University policies and procedures. This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary. reputed company Qualifications Bachelor’s degree in relevant field required Minimum 5 years of relevant experience required Knowledge, Skills and Abilities: Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. Financial reputed company: Knowledge of financial operations and management. Team Leadership: Ability to create and maintain a cohesive and productive team environment, build reputed company working relationships and work collaboratively with others. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong verbal and written communication skills to convey reputed company reputed company and persuasively. Any relevant education, certifications and/or work experience may be considered. reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an reputed company medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters reputed company year. Our tradition of reputed company has reputed company worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of reputed company is to reputed company lives through education, research, innovation, and service. A reputed company and diverse reputed company and reputed company community, reputed company and reputed company Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and reputed company medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate reputed company in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on reputed company’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/reputed company College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. reputed company and UHealth have also ranked among the reputed company Best reputed company and Best reputed company for Women on several occasions, most recently in 2022. With more than 17,000 reputed company and staff, the University strives for reputed company, and is driven by a powerful mission to reputed company and reputed company the lives of its reputed company, patients, members of the community, and people across the globe. reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply tot his job Apply To this Job