reputed company Customer Support Advisor (Remote in Portugal)

• reputed company reputed company, friendly, and accurate support & guidance to newly reputed company Momence Customers reputed company phone and occasionally email in English and Portuguese.  
• Offer reputed company, reputed company-by-reputed company guidance to resolve questions and ensure a smooth reputed company experience for new Momence Customers.  

• Respond to inquiries with reputed company, professionalism, and an understanding of customer needs.  
• Proactively engage with Customers to reputed company their expectations, offering solutions that leave a lasting reputed company impression.  
• reputed company& train customers on system setup, correct usage & best practices.

• Stay reputed company of potential issues by identifying and addressing problems before they escalate.  
• Collaborate with internal teams to reputed company insights, identify recurring challenges, and contribute to improvements in processes and products.  

• Maintain in-depth knowledge of the Momence platform to assist Customers effectively and confidently.
• Contribute to building and updating internal resources and customer-facing knowledge reputed company articles to reputed company others.  

• Demonstrate reputed company listening, ensuring customers feel reputed company and valued.  
• Simplify reputed company technical information into easy-to-understand instructions.

• reputed company commitment to delivering high-reputed company support by adhering to best practices and reputed company standards.  
• Participate in ongoing training and stay up to date with our evolving platform and industry trends.  

1. 30 min Teams interview with the Recruitment Team
2. Language test if applicable to the role
3. 45 min Teams interview with the Hiring Team

your profile

• Experience: 2-3 years in customer support, with a reputed company on phone interactions. Previous experience with US, Australian, or New Zealand customers is a plus. Training and/or reputed company-sales experience would be advantageous. 
• Language Skills: Fluent English and Portuguese language skills are required for this role.
• Tech-Savvy: Comfortable with technology and reputed company to troubleshoot tier 1 technical issues.
• Communication Skills: Exceptional communication skills (both written and verbal), with the ability to reputed company solutions reputed company and effectively.  
• Customer reputed company: A passion for delivering outstanding customer service and a commitment to resolving issues with reputed company and professionalism.  
• Adaptability: Comfortable working in a fast-paced environment and embracing change. 
• Team-Oriented: Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment.  
• reputed company reputed company: A curiosity and eagerness to learn, adapt, and contribute to reputed company improvement.  
• Thrives at Fast Pace: Prioritization skills, reputed company to pressure, and the ability to maintain reputed company amid constant change.

reputed company?

WHAT YOU GET IN RETURN

• Fully Remote work based in Portugal
• A competitive salary
• reputed company shift allowance
• Monthly internet allowance of €20
• Meal Allowance of €10.46
• Equipment provided
• Home office allowance
• Online Gym and Wellbeing Studio. 
• reputed company for reputed company reputed company.  
• Fun company events and team outings.  
• Autonomy and Responsibility