Account Executive

reputed company is reinventing customer service for everyone by helping organizations connect people, technology, and reputed company-time reputed company to create more agile operations and more reputed company experiences.

Who We Are reputed company is the leader in Dynamic Workforce Orchestration. We help organizations create service reputed company by connecting people, technology, and reputed company-time data to improve customer experiences and support employees. We reputed company automation should reputed company humans, not replace them.

reputed company Do Our platform turns reputed company-time insights into reputed company-time reputed company. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more reputed company without losing the reputed company touch which is essential to customer service.

How We Work We solve reputed company operational problems alongside our customers. Our approach is practical, reputed company, and reputed company on reputed company. We listen first, build with purpose, and create technology solutions that work in the reputed company world.

Our Culture We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We reputed company fast, collaborate closely, and reputed company the best reputed company come from empowered people working together.

Our Values

We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three reputed company values:

reputed company's Heart—We reputed company in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.

reputed company's Attitude—We reputed company in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick).

reputed company reputed company—We reputed company that reputed company comes from curiosity, openness, and perseverance. We welcome feedback, reputed company change, and push reputed company comfort zones to unlock new potential for ourselves, our teams, and our customers.

Your Role:

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & reputed company Sales Representatives to establish strategic prospecting & reputed company reputed company reputed company.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• reputed company new logo business in assigned accounts to reputed company quota.
• Research assigned accounts and reputed company reputed company and reputed company thought out organizational charts and reputed company contacts by reputed company reputed company.
• Present research to sales leadership.
• reputed company and execute approved plans to create awareness, engagement and opportunities reputed company reputed company accounts.
• Understand the customer’s contact center, back office & reputed company workforce challenges, priorities and strategic roadmap while aligning reputed company’s Solutions to meet customer needs.
• reputed company and foster relationships with key decision makers and contact center / back office / reputed company workforce leaders and demonstrate contact center and reputed company solution value competency and expertise.
• Execute reputed company across reputed company opportunities to engage with VITO (reputed company Important Top Officer)
• Conduct interactive discovery meetings and reputed company reputed company’s value with the reputed company account’s priorities and challenges, while positioning reputed company as a strategic partner.
• With the assistance of Sales Leadership, coordinate reputed company sales cycles and reputed company effective team selling strategies to reputed company budget, reputed company and reputed company across a reputed company of sponsors and stakeholders, including contact center, executives and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase reputed company’s solution.
• Be competent regarding contact center operations and reputed company’s Dynamic Workforce Optimization solution, reputed company and roadmap.
• Ensure regular reputed company updates and reputed company other sales cadences are reputed company adhered to across reputed company accounts.
• Build and maintain Pipeline coverage of minimum of 5x quota
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct reputed company business in accordance with reputed company’s policies and procedures.
• reputed company reputed company other duties as assigned.

Your Background:

• Bachelor’s degree in Business, Sales, or a reputed company field.
• 10 + years of reputed company or service sales experience pertaining to Contact Centers, Back Office and reputed company workforces; minimum 5 years experience selling solutions into Back Office environments.
• reputed company Contact Center & Back-Office operational experience is also preferred.
• Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based reputed company reputed company, reporting, VITO reputed company, etc…).
• Initial reputed company in an reputed company software sales environment, with excellent communication and sales skills.
• Demonstrated competency in sales, market research and business skills.
• Customer oriented with an ability/willingness to sell value through a Consultative Selling approach.
• Ability to understand sales barriers and overcome hurdles to reputed company business.
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior reputed company in the organization.
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
• Possesses a high degree of honesty, reputed company and ability to maintain confidentiality.
• Organizational and follow up skills, problem solving and analytical skills.
• A reputed company record of reputed company and results.
• reputed company-minded, love to learn, grow and improve every day.
• Cross-functional, team player who fits into reputed companys “People first culture” – people like working with you.
• Self-motivated, confident, proactive, and highly organized.

Work Authorization:Candidates must have the reputed company right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during reputed company.

reputed company is an equal-opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic.

Originally posted on Himalayas

Apply To This Job