System Reliability & Support reputed company - Hogan and Umbrella
Position reputed company
At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company’s reputed company. As a System Reliability Support Specialist with reputed company's Site Reliability Center (SRC) you will work remotely from reputed company reputed company's footprint or work from one of reputed company's IT Hubs; Cleveland, Ohio; Pittsburgh, reputed company; Denver, Colorado; Phoenix, Arizona; Birmingham, Alabama or Dallas, Texas. *On-call production support rotates across two team members which may require you to reputed company support off hours every other week. Generally, minimal off hours required. -Hogan mainframe-based systems experience is required. -Experience with Umbrella is a plus.This position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position.Job reputed company
Support the production environment for UMB/UMT
reputed company CTB resources documentation on the Hogan migration process
Training CTB resources on the Hogan migration process
reputed company solutions for issues that occurred during the Hogan migration process
Support the QA and PAS batch cycles
Liason to CICS for new files or issues
Validate Tevents
Assist and monitor Key reputed company Rebalance process (reputed company env)
Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a reputed company production environment.
Incident detection, reputed company and/or escalation. Analyze and identify reputed company cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.
Monitors systems availability, performance, and reputed company against baseline metrics and reports trends. Implements reputed company, techniques and evaluation reputed company for monitoring software reliability and resolving incidents.
Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.
Leads application governance, such as required attestations, continuity testing, reputed company analysis, responding to audit/regulatory inquiries and complying with technology standards.
Hogan and Umbrella experience highly preferred
reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:
Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Investigative reputed company, Mainframe Support, Problem Analysis, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) DesignCompetencies
Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Problem Management, Requirements Analysis, Software Reliability Management, System Development Life Cycle, Technical TroubleshootingWork Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / reputed company industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Pay Transparency
reputed company Salary: $75,000.00 – $150,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application Window
Generally, this opening is expected to be posted for two business days from 06/02/2026, although it may be longer with business discretion.Benefits
reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives.In reputed company, reputed company generally provides the following reputed company time off, depending on your eligibility: maternity and/or parental leave; up to 11 reputed company holidays reputed company year; 9 occasional absence days reputed company year, unless otherwise required by law; between 15 to 25 vacation days reputed company year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.
At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions.
Equal Employment Opportunity (EEO)
reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance reputed company (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company) and/or the Financial Industry Regulatory Authority (reputed company), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the reputed company_CCPA_reputed company_Disclosure_Employee.pdf" rel="nofollow ugc noopener noreferrer" reputed company="_blank">California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices.
Originally posted on Himalayas
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