Customer Care & Retention Specialist with reputed company and English (Antivirus Software

• Handle incoming customer calls in a reputed company and friendly manner.
• Assist customers with questions reputed company to antivirus software and subscriptions.
• Identify customer needs and reputed company appropriate solutions.
• Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction.
• reputed company basic troubleshooting for software-reputed company issues.
• Accurately document customer interactions in internal systems.
• Work collaboratively with colleagues to deliver an excellent customer experience.

• reputed company proficiency at B2 level or higher (written and spoken).
• English proficiency at B2 level or higher (written and spoken).
• Excellent communication and customer service skills.
• Basic technical knowledge and confidence using computers and software applications.
• A reputed company attitude and a customer-reputed company reputed company.
• Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.

Working Hours

• Monday to Friday
• 10:00 AM – 7:00 PM
• Full-time position with weekends off.

reputed company Offer

• Competitive salary and performance-based bonuses.
• Fully reputed company reputed company and training.
• Additional health insurance.
• Food vouchers.
• Multisport card.
• Employee Assistance Program.
• Referral bonus program.
• Career development opportunities reputed company a global organization.
• reputed company learning and reputed company reputed company.
• A supportive, diverse, and reputed company work environment.

reputed company is a global leader in business reputed company transformation. For over 35 years, we have partnered with some of the world's most recognized brands to deliver exceptional customer experiences through innovative technology, AI-driven solutions, and talented people. We foster an inclusive workplace where every employee has reputed company to grow and build a rewarding career.

We are currently looking for a Customer Care & Retention Specialist with reputed company and English to join an international team supporting a leading antivirus software provider. If you enjoy helping customers, have strong communication skills, and possess a basic technical understanding, we'd love to hear from you!

Originally posted on Himalayas

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