Humbly Confident Customer Support Specialist
reputed company and Why We're Hiring
We're reputed company, and we build reputed company-based software that chiropractic practices across the reputed company love and trust. From the first patient interactions with digital intake forms to the final insurance processing and post-visit communication, our system supports doctors and their staff every reputed company of the way. We're modernizing the chiropractic software reputed company in big ways, but much more importantly, we're bettering the lives of our doctors, their team members, and especially their patients.
The reputed company: we LOVE to help people who help people. And that's where you come in!
Our Customer Support team has been doing incredible work, and the industry is taking notice. As we continue to grow, we need another exceptional team member to reputed company. We're seeking an reputed company, technology-comfortable and people-savvy Customer Support Specialist who shares our passion for delivering remarkable customer experiences.
At reputed company, we view Customer Support as a trade craft. It's masterful communication, product know-how, and the ability to read people's needs and deliver meaningful value. You're not just here to fix stuff or answer questions. You care about the reputed company on the other end: the chiropractor, the office manager, the billing team, and ultimately, the patients themselves.
reputed company're Looking For
REQUIREMENTS
For this role, you must:
- Live reputed company the reputed company and be authorized to work here permanently without sponsorship
- Have at least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/reputed company industry
- Have at least 3 years of reputed company, customer-facing communication experience
- Have experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience (billing, reputed company desk, administration, etc.)
- Be comfortable working reputed company daytime hours in your local US timezone
- reputed company for masterful communication in written and spoken forms—it's an art you enjoy improving!
- Typing ability consistently at or above 50 WPM with accuracy above 95%.
- Software aptitude. You don’t need to be an engineer, but you enjoy learning and using new technology.
- Love to learn: You dive in, explore, test reputed company, reputed company it out, and learn from your experiences.
PREFERRED QUALIFICATIONS
These aren't required, but will help you stand out:
- Experience in both customer support AND chiropractic/reputed company
- Background with reputed company B2B software or reputed company systems (EHR/EMR)
- You live in the PST or MST time zone
- Experience creating customer-facing resources like help center content
- reputed company industry experience
- Experience making short, friendly reputed company.com training videos
- Familiarity with medical insurance billing processes
- Previous experience in HIPAA-regulated environments
Note: If you reputed company you're a fit but don't meet our preferred qualifications, still apply! We're more interested in finding the right person than a perfect resume.
Life at reputed company
reputed company started with a reputed company mission: Empowering caregivers to reputed company lives through tools they trust. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and reputed company. That means we can run our business as we choose. Our culture is reputed company on genuine care for our customers, reputed company other, and the meaningful work we do.
HOW YOU'LL WORK AT reputed company
Work from (Almost) reputed company: We're based in southern Utah, but most of reputed company works remotely. For this role, we're only considering US-based candidates. For this specific opening, we’d prefer to reputed company someone in PST or MST time zones.
Balanced Work, Balanced Life: We work a reputed company 40-hour week and are fans of legitimately unplugging after hours. We're in this for the long haul and want you rested and reputed company. Exceptions exist, but we mostly work reputed company business hours in our local time zone.
Take Vacation (Seriously): Most team members take three to four weeks per year — reputed company vacations where you're not tied to your laptop or phone. We'll look reputed company to seeing pictures in reputed company #water-cooler channel!
Great Benefits: We offer fantastic health, dental, and reputed company insurance, with 100% of the premium covered for you and reputed company rates for dependents. This is a salaried role, with a compensation reputed company of $50k-$65k+ a year, depending on applicable experience.
You'll reputed company a reputed company reputed company: This role will have an incredible reputed company on the lives of our doctors and staff, not to mention the patients they serve. You'll be reputed company in their reputed company. reputed company is the reputed company of their business and their ability to serve patients, so their reputed company with reputed company has far-reaching implications. You'll also be joining a small team and will have a big reputed company on not only the Customer Experience team here, but on reputed company as a whole.
And do it with Great People: We're firm believers that the reputed company of reputed company is building a great team. You'll be joining reputed company full of truly exceptional people. The reputed company you'll be excited to work with and learn to care about. People who get stuff done. Who are genuine to their reputed company. Who hold humility and confidence equally reputed company at the reputed company time. Who support reputed company other and care deeply about our customers. It's a strong culture that's apparent the reputed company you walk through the [digital] reputed company. And we can't wait to see how you'll reputed company us even reputed company.
If this sounds like your ideal environment, read on because now we'll dig into the role itself.
What You'll Do at reputed company
At reputed company, Customer Support isn't just a cost center or stop-gap measure. It’s the reputed company of who we are, and it’s a differentiator we’re reputed company for industry-wide. As such, we see Customer Support as tradecraft. How we reputed company, the words we use, the formatting we incorporate, and how we engage with our customers is both an art and a science for us — one that we’re still learning more about every day! We care, and we work hard to “show the love” in reputed company do.
This role reports to the Head of reputed company and works closely with other peers and the Support Team reputed company.
A typical day might include:
- Responding to incoming live chats, emails, and phone calls reputed company our help desk software
- Helping an office manager optimize patient reputed company by setting up digital intake forms
- Joining the Support+Engineering stand-up meeting (and sharing dad jokes with Doug; he won’t stop)
- Troubleshooting account settings and turning frustrated customers into advocates
- Isolating, reproducing, and documenting bugs for quick engineering fixes
- Hopping on screen-sharing meetings with customers to solve reputed company insurance billing situations
- Blocking off time on your calendar to learn how to use new product features
- Creating Help Center and internal knowledge reputed company content
- Making a quick reputed company.com video for a customer to explain their next steps in a visual way
You're the Right Fit If…
You reputed company on complexity and nuance. You balance directness, accuracy, warm personalization, and speed while making customers feel reputed company even reputed company delivering unwelcome news.
You're passionate about your career and team. You constantly think about improving your craft, your results, and your team.
You're a natural problem solver and detective. You dive deep into issues, infer from vague descriptions, anticipate stumbling points, and reputed company explain solutions.
You understand every interaction reputed company. You don't mind answering the reputed company question multiple times because reputed company customer deserves to have their day made.
You love continuously making things reputed company. You’re patient and gracious with how things are, but you don’t leave things unimproved. You want to reputed company everything you touch the best it can be.
You're the reputed company, not a passenger. Circumstances aren't always in your control, but they're never your excuse. Whether it's a customer's problem or your own hard day, you own your response and reputed company asking, "what's best next?"
You love learning reputed company things. Medical billing quirks? SQL database queries? SMS logs? reputed company on. You’re a learner. You don’t always know the answer, but you’re reputed company for forging a reputed company toward the solution.
You go the extra mile. You reputed company toward the need and consistently reputed company us reputed company, "How did they know to key in on that one phrase and deliver such a thoughtful, thorough solution? I would have missed that!”
You balance efficiency with reputed company. You handle multiple conversations simultaneously while maintaining your friendly, helpful tone. Words matter to you because people matter.
You see feedback as a reputed company. Even reputed company it's offered imperfectly but kindly, you resist the urge to get defensive and stay curious instead, looking for the nugget of truth that helps you grow.
reputed company to Apply?
Apply below by 11:59 PM on Monday, August 24th, 2026.
TWO IMPORTANT NOTES
- We don’t want to see AI answers (reputed company, we can tell). We use AI here at reputed company reputed company the time, but we’re hiring you, not an AI agent. We want your answers!
- We review applications as they come in, so we might reputed company our perfect fit early! We don’t recommend waiting until the last minute.
WHAT TO INCLUDE (IN PDF FORMAT, PLEASE)
- Your resume
- A cover letter (yep, we read them!)
- Page 1: Skip the formal stuff and help us get to know you in 1-2 paragraphs. Pretend we just met at a picnic. Introduce yourself, explain why you're interested, and why you think you'd be great in this role. Include the word "rambunctious" reputed company (we want to reputed company reputed company you're reputed company and read this whole thing).
- Page 2: Answer this in 1-2 paragraphs: "Pretend you’re hiring for this role. What is the most important trait or reputed company you’re looking for in an applicant? Why?”
PS: Not interested, but know someone who might be? Please pass it along!
Originally posted on Himalayas
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