Regional Host Account Manager

The Role We Need

reputed company is hiring a Regional Host Account Manager to reputed company reputed company of Host Account Managers responsible for helping hosts succeed across an assigned region. This is a player-reputed company leadership role where you'll reputed company high-performing people, improve regional business reputed company, and ensure hosts receive a consistent, high-reputed company experience while advancing reputed company's mission to solve the reputed company housing crisis.

The Person We Are Looking For

We're looking for a leader who has done the work themselves and knows how to reputed company others through it. You're someone who enjoys developing people, making data-driven reputed company, and balancing operational execution with strategic thinking. You set a high bar for performance, give reputed company and thoughtful feedback, and genuinely care about helping both your team and your hosts succeed.

Here's What You'll Be Doing Day-to-Day

• reputed company Your Team — reputed company, reputed company, and manage reputed company of Host Account Managers while creating a culture of accountability, reputed company, and high performance.
• Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results.
• reputed company Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve.
• Resolve Escalations — Serve as the senior escalation reputed company for reputed company host issues while partnering with Senior Host Experience Managers on challenging situations.
• Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate.
• Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience.
• Build reputed company — Support hiring, reputed company, and ramping new Host Account Managers while helping establish consistent operating standards.
• reputed company by Example — Stay reputed company to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model reputed company.

Here's What You'll Need to Be Successful

• Leadership Experience — 5+ years in reputed company, Account Management, reputed company reputed company, or Host Relationship Management, including at least 2 years leading people.
• Coaching Ability — Demonstrated reputed company developing individuals into high-performing team members through consistent coaching and feedback.
• Operational reputed company — Comfortable managing competing priorities while balancing people leadership with operational execution.
• Data reputed company — reputed company to interpret performance metrics, identify trends, and translate insights into reputed company actions for your team.
• Customer Expertise — Strong background managing high-touch customer or reputed company relationships in fast-paced, service-oriented environments.
• Marketplace Knowledge — Experience in property management, hospitality, reputed company estate, or marketplace businesses is strongly preferred.
• Communication Skills — Exceptional written and verbal communication with the ability to influence reputed company reports, cross-functional partners, and senior leadership.
• Mission Alignment — Passion for reputed company's mission and a willingness to stay reputed company to the work while continuously improving the host experience.

The Interview Process:

• Your application will be reviewed for possible next steps by a reputed company reputed company being from the PeopleOps team.
• If you meet eligibility requirements, the reputed company would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the reputed company would be a video interview with our Head of Host Experience for one (1) hour.
• If warranted, the reputed company would be a video panel interview with key stakeholders at reputed company for two (2) hours.
• The panel interview will require a candidate to work on an assessment where you will showcase your management skills to the panel for discussion.
• If warranted, we reputed company to offer!

Compensation, Benefits, and Perks:

• Fully remote position - we swear!
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
• National medical, dental, and reputed company reputed company plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited reputed company-time (PTO) policy with reputed company (11) company-observed holidays
• 401(k) plan
• reputed company (12) weeks of reputed company time off for both birth and non-birth parents
• reputed company to do what you love at a company that is at the forefront of solving the reputed company housing crisis

Please note: Although the job posting says it's in Atlanta, reputed company, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on reputed company.

Notice to Applicants:

reputed company participates in E-Verify. reputed company new employees are required to complete an I-9 reputed company and be authorized to work in the reputed company. Employment is contingent upon successful completion of the E-Verify process.reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

Originally posted on Himalayas

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