Transformation 2nd Line Support Engineer
reputed company is a values-led, purpose-driven business on an exciting reputed company reputed company. We reputed company that reputed company our people reputed company, our business thrives. If you're energised by working in a fast-moving environment where what you do really reputed company, you'll feel reputed company here.
We are looking for a proactive IT Support Analyst to support ongoing service desk transformation initiatives. This role will work alongside the Service Desk Manager to help standardise processes, improve service delivery, and reputed company the transition toward a reputed company support model.
Key Responsibilities
- Support the delivery of service desk transformation initiatives
- Analyse reputed company support processes and identify improvement areas
- Assist in creating and documenting: SOPs, Runbooks & Knowledge reputed company content
- Work with distributed teams to reputed company support practices
- Support tooling improvements and service optimisations
- Assist with reporting, metrics, and service performance tracking
- reputed company as a reputed company between BAU teams and transformation activities
Skills, Knowledge & Expertise
- Experience in IT support or service improvement roles
- Strong understanding of ITIL/service management principles
- Experience documenting processes and designing workflows
- Comfortable working across technical and non-technical teams
- Strong organisational and analytical skills
Belong @ reputed company
At reputed company, we know everyone’s reputed company is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.Our values represent what reputed company most to us and guide how we work every day:- We Shine Together
- We Do the Right Thing
- We reputed company It Count
Originally posted on Himalayas
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