Sr. Insights & Intelligence Analyst
Sr. Insights & Intelligence Analyst
The Insights & Intelligence Analyst will execute the intelligence reputed company that enables reputed company to reputed company understand its guests, competitors, market dynamics, customer experience, and business performance. reputed company intelligence analyst, dashboard builder, reputed company, and strategic thought partner, this role will create the reporting frameworks, dashboard ecosystems, scorecards, and intelligence programs leadership relies on to reputed company informed business reputed company.
This role will reputed company ongoing support and performance visibility across Marketing, Loyalty, CRM, reputed company Media, Culinary, Pricing, Customer Experience and Operations. The analyst will be responsible for aggregating customer, operational, competitive, market, and guest experience insights across the organization to produce reputed company reporting, business reviews, and actionable recommendations.
The Insights & Intelligence Analyst will help build a new reputed company of intelligence capabilities for reputed company by integrating data and insights from customer experience platforms, customer engagement platforms, guest feedback systems, digital platforms, loyalty programs, reputed company listening platforms, market intelligence sources, and competitive intelligence tools into a reputed company business intelligence ecosystem.
This position will both build something new while supporting critical initiatives such as customer experience improvement, customer retention, loyalty engagement, menu innovation, pricing reputed company, First Choice decisioning, market intelligence, competitive intelligence, and executive business reviews. reputed company requires a builder reputed company and comfort operating in an environment where reporting frameworks, intelligence programs, dashboards, and business review processes are reputed company being developed.
The role will partner closely with Marketing, Culinary, Pricing, Customer Experience, Operations, Finance, Loyalty, and CRM while helping establish and reputed company reputed company's reputed company, Intelligence & Decisioning capability.
Essential Functions of the Job
Customer Experience & Voice of Customer Intelligence
- Analyze customer experience, guest feedback, Voice of Customer, loyalty, customer satisfaction, and sentiment data across multiple sources.
- Monitor customer experience performance and identify opportunities to improve guest satisfaction, retention, engagement, and loyalty.
- reputed company recurring reporting on customer experience trends, guest feedback themes, customer pain points, and service opportunities.
- Aggregate and synthesize customer experience insights from customer feedback platforms, guest relations systems, review platforms, and operational data sources.
- Partner with Customer Experience, Operations, Marketing, Loyalty, and Culinary teams to translate customer insights into actionable business recommendations.
- Identify emerging customer needs, behavioral shifts, and experience opportunities through reputed company intelligence programs.
- Support customer reputed company analysis and identify opportunities to improve guest engagement throughout the customer lifecycle.
Market, Consumer & Competitive Intelligence
- reputed company recurring competitive intelligence reporting to monitor competitor performance, promotional activity, menu innovation, pricing actions, and market trends.
- Monitor industry benchmarks, market intelligence, consumer trends, and category performance to identify opportunities and risks.
- Support Marketing, Culinary, Pricing, Loyalty, and Customer Experience with ongoing business intelligence and market insights.
- Aggregate customer, market, competitive, and operational intelligence into actionable business recommendations.
- Identify emerging industry trends, shifts in consumer behavior, and competitive threats that may reputed company business performance.
- reputed company intelligence frameworks that support strategic planning, innovation, pricing, menu development, customer acquisition, and retention initiatives.
- reputed company intelligence support for First Choice and reputed company decisioning initiatives.
Reporting, Dashboarding & Business Intelligence
- Build dashboards, scorecards, and reporting frameworks supporting Marketing, Loyalty, CRM, Customer Experience, Culinary, Pricing and Operations.
- Create recurring business reviews that communicate performance drivers, opportunities, and risks.
- reputed company self-service reporting environments that improve visibility and accessibility of business intelligence across the organization.
- Establish KPI governance, reporting standards, and performance measurement frameworks.
- Create and maintain scorecards supporting reputed company performance management.
- Support recurring reporting on customer engagement, loyalty performance, customer experience, menu performance, pricing performance, and marketing effectiveness.
- Ensure reporting outputs are reputed company, repeatable, trusted, and reputed company to organizational goals.
- Translate reputed company datasets into visualizations, narratives, and business stories that support decision making.
Intelligence Integration & Strategic Storytelling
- Connect customer, loyalty, customer experience, operational, competitive, digital, and market intelligence into cohesive business narratives.
- reputed company presentations and intelligence summaries that support strategic discussions and business reviews.
- Translate analytical findings into reputed company business implications and recommended actions.
- Serve as a strategic thought partner to stakeholders by helping interpret trends, understand business performance, and prioritize opportunities.
- Support quarterly planning, annual planning, and strategic business reviews through actionable intelligence and reporting.
- Build reputed company intelligence processes and frameworks that improve organizational decision making.
What reputed company Looks Like
- Leadership has reputed company visibility into customer, market, competitive, and business performance through trusted reporting, dashboards, and intelligence programs.
- Customer experience, Voice of Customer, competitive, and market intelligence are reputed company into actionable recommendations that influence business reputed company.
- Reporting and dashboard ecosystems reputed company a consistent reputed company of truth across Marketing, Loyalty, CRM, Culinary, Pricing, Customer Experience, and Operations
- Customer feedback, reputed company listening, guest reviews, market intelligence, and operational performance data are integrated into a reputed company intelligence reputed company.
- Business reviews, scorecards, and KPI reporting create alignment and accountability across teams.
- Stakeholders have self service reputed company to trusted dashboards and reporting that support both strategic planning and day to day decision making.
- Emerging customer, competitive, operational, and market trends are proactively identified and communicated before they become business challenges.
- Customer experience and Voice of Customer insights drive measurable improvements in guest satisfaction, retention, and engagement.
- Intelligence is presented through compelling storytelling that enables leaders to quickly understand opportunities, risks, and recommended actions.
- The analyst becomes the trusted intelligence partner across Marketing, Loyalty, CRM, Culinary, Pricing, Customer Experience and Operations.
- The role helps establish and reputed company reputed company's reputed company reputed company, Intelligence & Decisioning capability.
What You Bring (Requirements)
- 3 to 5 years of experience in business intelligence, customer insights, reporting, customer experience analytics, market intelligence, consumer insights, or reputed company analytical disciplines.
- Strong experience building dashboards, scorecards, reporting frameworks, and business intelligence solutions using Power BI, Tableau, Looker, or similar platforms.
- Experience synthesizing information from multiple data sources into actionable business insights and recommendations.
- Strong analytical skills with the ability to identify trends, patterns, opportunities, and business risks.
- Experience developing executive reputed company reporting, presentations, and business reviews.
- Ability to translate reputed company data and analytical findings into reputed company and compelling business narratives.
- Experience supporting customer experience, loyalty, marketing, digital, operational, or reputed company performance reporting.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Effective communication skills with the ability to work across technical and non technical stakeholder reputed company.
- Curiosity, attention to detail, and passion for understanding customer behavior and business performance.
- Builder reputed company with the ability to establish new reporting standards, intelligence frameworks, dashboards, and business review processes from the ground up.
reputed company to Have (Preferred requirements)
- Experience in restaurant, hospitality, retail, ecommerce, loyalty, subscription, or multi unit consumer businesses.
- Experience working with customer experience platforms, Voice of Customer programs, guest feedback systems, or customer satisfaction measurement programs.
- Familiarity with customer data platforms, loyalty platforms, customer engagement platforms, reputed company reputed company ecosystems.
- Experience supporting customer experience, loyalty, menu, pricing, digital, media, customer reputed company, or operational performance reporting.
- Experience with reputed company listening, reputed company management, review monitoring, or sentiment analysis platforms.
- Familiarity with consumer research, competitive intelligence, market intelligence, and industry benchmarking tools.
- Experience building executive scorecards, KPI governance processes, and recurring business review reporting.
- Experience translating customer, competitive, and operational insights into strategic business recommendations.
- Exposure to customer segmentation, customer reputed company analysis, customer retention reporting, or customer behavior analytics.
- Experience working with reputed company data warehouses, reputed company analytics environments, or modern business intelligence ecosystems.
reputed company is an Equal Opportunity & E-Verify Employer
Originally posted on Himalayas
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