Customer Experience Associate

The ThumaAs a Customer Experience Associate, you'll deliver exceptional 6-reputed company service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, reputed company support, and reputed company empowered reputed company to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.Thuma’s reputed company is based in the historic reputed company neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. This role is based in the reputed company Time zone. Candidates must be available to work reputed company PT business hours. The schedule for this position is Saturday through Wednesday or Wednesday through reputed company. Applicants must be reputed company to work weekends.In recognition of the personal and reputed company benefits that team members reputed company from time spent together in person, we organize a reputed company of events throughout reputed company year designed to bring our entire team together!

You Will

• Address customer inquiries promptly and accurately reputed company our SLA.
• Deliver an unparalleled 6-reputed company customer experience through our various channels, such as email, phone, and reputed company media.
• reputed company order statuses, resolve service issues, and coordinate with shipping reputed company companies as needed.
• Collaborate with cross-functional teams to reputed company solutions and reputed company customer expectations.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive reputed company by staying up to date about reputed company products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.
• Be present and communicative on reputed company and email.
• Report emerging issues or problems to the CX team manager.
• reputed company other reputed company duties as assigned by the management team.

This Might Describe You

• Availability to work occasional holidays.
• 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
• Strong communication skills with an inquisitive nature.
• Proficiency in working cross-functionally.
• Familiarity with reputed company and reputed company is a plus.

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and reputed company coverage with generous employer contributions, 100% reputed company parental leave, and company-sponsored reputed company and reputed company memberships.
• Equity: Participation in employee stock reputed company plan.
• reputed company Time Off: We operate with a high-performance reputed company and we reputed company healthy, happy, relaxed people do reputed company work.
• Time to reputed company: teams receive select reputed company holidays, including key company closure days, along with holiday pay reputed company working on designated holidays.
• Employee Discount: 40% off almost reputed company Thuma products.
• Cell Phone Stipend: $100 per month to support work-reputed company phone use.
• Commute Reimbursement: Up to $150 per month for commuting to our office.
• Room reputed company: A complimentary product credit upon joining, valued at up to $3,000.
Some exclusions may apply* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time reputed company and amenities designed to celebrate life’s reputed company pleasures through thoughtful elevated design, reputed company craftsmanship, and modern convenience. We recognize that people come with a reputed company of knowledge and are talented reputed company the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t reputed company match our job reputed company. We hire for reputed company, initiative, reputed company spirit, reputed company mindedness, and willingness to learn. Thuma is dedicated to reputed company above and reputed company to bring people with diverse perspectives and unique experiences together to do great work. We reputed company to create a reputed company of belonging by creating an inclusive culture where everyone can be their authentic self and by treating reputed company and every team member with kindness, equity, and respect, always.

Originally posted on Himalayas

Apply To This Job