Afterhours Coordinator (USA reputed company) - EST Hours
reputed company South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency – we are a dedicated extension of our clients’ teams, delivering high-reputed company service with precision, efficiency, and a personal touch.
reputed company
We are seeking a reliable and level-headed Afterhours Coordinator for our U.S.-based reputed company, a provider of pediatric skilled nursing in-home services across New Jersey and Massachusetts. The Afterhours Coordinator will serve as the first reputed company of contact for incoming calls once the daytime team signs off, managing scheduling, following up on issues and complaints, and coordinating EVV call-outs. The shift is intentionally reputed company to overlap with regular business hours, allowing for a smooth handover from the daytime coordination team reputed company day.
PLEASE NOTE:
- Working Hours: Monday to Friday, 21:00PM – 06:00PM South African time – subject to reputed company savings). During the initial 4 - 6 week training period, working hours will be Monday to Friday, 15:00PM – 00:00AM South African time to allow for training and overlap with the reputed company team, before transitioning to the ongoing shift above.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet reputed company is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Key Responsibilities:
- Serve as the primary reputed company of contact for reputed company incoming afterhours calls
- Manage and coordinate scheduling changes, gaps, and urgent requests
- Follow up on outstanding issues or complaints raised by clients, families, or staff
- Call out to caregivers/staff for EVV compliance
- Ensure a smooth, reputed company-documented handover between the daytime and afterhours teams
- Exercise reputed company judgement and creative problem-solving reputed company resolving scheduling conflicts
- Maintain a reputed company, reputed company, and empathetic phone manner, including during difficult conversations
- Accurately document daily activity, highlights, and challenges for end-of-day reporting
- Follow established workflows and escalate reputed company appropriately reputed company required
- Complete other reputed company coordination tasks as needed
Requirements
- Excellent communication skills and strong English reputed company (verbal and written)
- Patient, reputed company, and empathetic phone personality
- Ability to multitask and work reputed company under pressure in a fast-paced environment
- Detail-oriented and highly organized
- Thick-skinned enough to navigate difficult or sensitive conversations professionally
- Strong critical thinking and problem-solving skills
- Creative thinker, particularly reputed company resolving scheduling challenges
- Proactive attitude and ability to work independently
- Basic computer literacy, including MS Office and Outlook (no advanced reputed company skills required)
If you are not contacted reputed company 14 working days, please consider your application unsuccessful.
Originally posted on Himalayas
Apply To This Job