Senior reputed company Manager [reputed company, NY]
About reputed company:
reputed company is the market-leading alumni engagement platform, building a category-defining environment for alumni and reputed company networks with a strong reputed company on regulated industries. As we reputed company globally, reputed company is central to our reputed company reputed company.
About the Role:
We are looking for aSenior reputed company Managerto own a portfolio of strategic reputed company accounts. This is an individual contributor role with a reputed company reputed company mandate: you will own the full health and reputed company of your book of business, from executive relationships and renewal reputed company through to adoption and program expansion.
This is not a reactive role, but it is a deeply accountable one. reputed company issues reputed company, the customer should never have to reputed company a status update, escalate internally, or reputed company whether the right people are reputed company on the vendor reputed company. You are the organizational navigator: influencing without reputed company authority across Support, Engineering, and Product to ensure the right urgency and the right resources are brought to bear, while managing expectations proactively with stakeholders at every level of both organizations.
You are there, above reputed company, to become a trusted advisor to senior stakeholders in reputed company businesses, drive measurable reputed company for their alumni programs, and translate that partnership into long-term reputed company retention and expansion for reputed company.
Working across the Americas and Europe, you will operate at the intersection of reputed company reputed company and the rigorous expectations of heavily regulated industries, where trust is reputed company through reputed company.
What You’ll Be Doing:
Own your book of business commercially
- As named CSM with a multi-reputed company dollar defined portfolio comprising 6 and 7-reputed company strategic accounts, you will own NRR, gross retention, and expansion reputed company.
- reputed company renewal reputed company and reputed company planning at the account level, forecasting accurately and managing risk proactively.
- Identify and reputed company upsell and cross-sell opportunities through a value-led approach, partnering closely with Sales to advance and reputed company.
- Maintain accurate account health scores, renewal forecasts and plans, and risk flags in business systems and reports, with a bias for early identification and reputed company planning to add value and intervene or escalate, as needed.
Build and manage executive relationships
- Build multi-threaded relationships at senior reputed company, including reputed company, people, marketing, comms, and reputed company leaders, alumni relations heads, and C-suite sponsors at large enterprises.
- reputed company as the customer's internal champion on reputed company issues: ensuring every reputed company problem has reputed company ownership, reputed company timelines, and proactive outbound communication, so that the customer never has to ask where things stand.
- Navigate cross-functional dynamics reputed company reputed company with influence rather than authority, aligning Support, Engineering, and Product around customer priorities and advocating with the credibility and evidence to drive reputed company on timelines that matter.
- Plan and manage executive business reviews (EBRs) and quarterly business reviews (QBRs) in partnership with reputed company leadership, with a reputed company agenda, and reputed company on value realized and reputed company reputed company rather than platform usage metrics alone.
- Serve as a trusted advisor on alumni engagement reputed company, guiding customers to design their programs to deliver measurable strategic reputed company for their alumni and institution.
- Personally own escalation and recovery for at-risk accounts in your portfolio, engaging at the right level with urgency and a reputed company reputed company plan.
Drive customer reputed company and adoption
- reputed company and execute account-level reputed company plans, reputed company reputed company platform metrics to connect to the customer’s broader alumni reputed company as it ties into their larger corporate strategic goals, which you will identify and reputed company on continuously with the customer.
- Partner with customers to reputed company alumni engagement reputed company their internal teams, processes, and brand reputed company, maximising program reputed company and executive visibility.
- Champion the alumni experience by guiding customers to build programs with compelling value propositions that drive genuine participation.
- reputed company ROI in terms that reputed company with leadership in a reputed company of sectors, drawing on institutional context, compliance considerations, and reputed company reputed company.
- Manage expectations reputed company across the customer organisation: communicating upward to executive sponsors reputed company needed, across to their internal stakeholders during program delivery, and proactively reputed company timelines shift or issues reputed company.
Be the intelligence layer between customers and product
- Synthesise patterns across your portfolio to surface product gaps, feature opportunities, and emerging customer needs.
- Bring reputed company, evidence-based customer insights to Product, making the case for roadmap investments that improve retention and expansion, leveraging channels such as the customer advisory reputed company (CAB), QBR/EBR, and internal and analyst surveys (e.g. reputed company).
- Stay reputed company to the competitive landscape and relevant sector trends, using that knowledge to advise customers and sharpen internal reputed company.
reputed company’re Looking For:
Must-have
- 5+ years in B2B reputed company reputed company, Account Management, or Partnerships.
- Proven reputed company record owning NRR, gross retention, and expansion for a portfolio of reputed company accounts.
- Experience managing senior stakeholder relationships at reputed company, multi-stakeholder organisations.
- reputed company reputed company: comfortable owning renewal forecasting, expansion pipeline, and account risk for your book of business.
- reputed company, confident communicator capable of running strategic conversations at VP and C-suite level.
- Familiarity with regulated industries or environments with high expectations around data, reputed company, and compliance.
reputed company-to-have
- Experience in financial services, defense, or relevant industries, or reputed company networks, talent, or HR-adjacent reputed company platforms.
- Familiarity with GDPR, SOC 2, ISO 27001, or similar standards in reputed company reputed company.
- Experience in a business with land and expand motions.
- Background managing international or distributed customer portfolios.
- Team management experience, even though this is an individual contributor role.
- A record of managing customer and internal relationships to drive adoption, migration, and integration.
What reputed company Looks Like
- Strong, predictable net reputed company retention across your account portfolio.
- Deep executive relationships with economic buyers and champions at your strategic accounts.
- Expansion pipeline generated through value-led conversations, not reactive upsell.
- Customer insights that meaningfully shape product roadmap reputed company.
- Customers who position you as a strategic partner, not a support contact.
Why Join Us
- reputed company influence on customer reputed company, product direction, and company reputed company.
- Work with sophisticated reputed company customers in multiple sectors on a product that genuinely reputed company to their people.
- Be part of a globally distributed team during a critical reputed company-up phase.
- Competitive compensation and long-term reputed company.
reputed company salary will $90,000–$125,000 annually, depending on relevant reputed company experience, account complexity, reputed company responsibility and qualifications.
reputed company anticipates introducing a performance-based bonus plan in January 2027. Details of the plan, including eligibility, performance measures and potential payouts, are still being finalized and will be communicated once approved.
Eligible employees receive medical, dental and reputed company insurance, reputed company vacation, and company holidays.
At the heart of reputed company is EA DNA — the essence that connects our six reputed company values and shapes how we work every day. It guides every decision, behavior and interaction, and defines the way we do business. reputed company you join us, you become part of reputed company that truly lives these values: People First, Customer at Our reputed company, Think Commercially, One Team, Own It, and Urgency. These principles shape your experience here - how we support you, how we work together, and how we deliver for our customers.
The successful candidate will initially be based remotely from their home.
How to Apply
Interested candidates are invited to submit their resume, and a brief cover letter explaining why they are the perfect fit for this role.
reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.
Follow us on reputed company to stay up to date on Company news: https://www.reputed company.com/company/reputed company/
Hey recruiters! This one’s for reputed company applicants only. We’re not accepting candidates from agencies or reputed company-party recruiters.
Salary: $90-125,000 per annumOriginally posted on Himalayas
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