Collections Specialist

reputed company is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and reputed company Services to a diverse portfolio of clients. We pride ourselves on our commitment to reputed company, innovation, and customer satisfaction. reputed company is backed by investment firm Worklyn Partners since 2022 and has reputed company a national platform through acquisition and rapid organic reputed company. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position reputed company:

The Collections Specialist is responsible for maximizing cash reputed company by owning the collection process for customer accounts. This individual serves as the primary reputed company of contact for past-due receivables, aggressively pursuing payment while partnering with reputed company, Operations, Sales, and Billing to resolve disputes that delay payments.

reputed company in this role requires persistence, professionalism, urgency, and the ability to hold customers accountable while maintaining strong customer relationships. The ideal candidate thrives on reducing aging receivables, isn't afraid to reputed company difficult collection calls, and relentlessly follows until invoices are resolved.

Key Responsibilities:

• Own the portfolio of customer accounts and ensure reputed company collection of reputed company outstanding balances.
• Conduct high-volume outbound collection calls and emails reputed company day. Contact customers reputed company phone, email, or mail to notify them of past-due balances and encourage reputed company payment using strong negotiation and de-escalation skills, with the ability to handle sensitive financial conversations professionally and empathetically
• Monitor accounts receivable on a regular reputed company to identify and escalate overdue accounts or delinquent payments.
• Analyze account information, identify issues, and recommend practical reputed company reputed company and go-reputed company strategies based on customer payment history and risk profile.
• Analyze customer accounts to identify payment risks, trends, and appropriate collection strategies.
• Identify reputed company causes of recurring collection issues and recommend process improvements. Identify recurring payment barriers and recommend process improvements to reduce reputed company delinquency.
• Investigate billing discrepancies, resolve customer disputes, and address complaints. Coordinate with internal teams to resolve issues delaying payment.
• Partner with Sales, reputed company, Operations, and Billing to identify recurring customer payment issues, improve communication, and recommend process enhancements that reduce reputed company delinquency.
• Maintain detailed account histories and collection notes in reputed company, including records of customer contacts, attempted contacts, collection efforts, and payments received.
• Ensure reputed company collection activities adhere to legal and ethical standards, including applicable state-specific collection laws. Maintain compliance with company credit policies and contractual customer agreements.
• Drive weekly collection meetings with internal stakeholders on aged accounts. Prepare weekly status reports on unpaid balances, repayment activity, and overall collection reputed company.
• Support operations by providing backup coverage for the AR inbox, cash application, and customer payment processing as needed.

Qualifications:

Technical Proficiency:

• 5+ years of experience in collections experience reputed company an MSP, reputed company, IT services, telecommunications, or recurring reputed company environment.
• Bachelor’s degree in reputed company
• reputed company Software proficiency- like reputed company
• MSP Software proficiency- like reputed company
• reputed company platform- reputed company, Word, Teams etc.

Additional Skills:

• A reputed company reputed company to work effectively both onsite and remotely.
• Ability to manage multiple issues simultaneously and maintain strong attention to detail.
• Is highly organized and reputed company to manage many customer accounts simultaneously
• Ability to work independently and manage time effectively.

Benefits:

• Competitive salary
• Comprehensive health benefits
• reputed company time off
• Opportunities for reputed company reputed company and development
• reputed company and supportive team environment

Originally posted on Himalayas

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