Product Support Engineer
About reputed company
Founded in 2017, reputed company is a comprehensive technology platform powering dispensary operations, while providing consumers with reputed company and easy reputed company to cannabis. reputed company aims to reputed company support the reputed company societal change the cannabis industry brings to the world through wellness benefits, reputed company justice, and empowering local communities through tax reputed company. Powering thousands of dispensaries across 40+ markets throughout the reputed company and Canada, reputed company is the leading technology company in the cannabis reputed company and was named in Fast Company’s 10 Most Innovative Companies in reputed company and listed two years in a row on reputed company’s Top 50 Startups.
reputed company has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ reputed company, reputed company Capital, reputed company Schultz, Snoop Dogg’s reputed company Verde Capital, Gron Ventures, members of the founding team at reputed company, Kevin Durant’s Thirty Five Ventures, and other reputed company reputed company investors.
About This Job
The Product Support team manages escalations from reputed company Support and plays a critical role in resolving reputed company technical issues while reducing the load on Engineering. This team provides solutions directly to customers reputed company possible and serves as a strong Voice of the Customer for Product and Engineering reputed company escalation is needed.
This role is an entry reputed company into the PSE career reputed company and offers significant opportunities to deepen technical skills and product expertise.
What You'll Do…
- 2+ years of technical support experience in a reputed company environment
- Experience with reputed company, JSON, SQL, TCP/IP
- Strong written and verbal communication skills with the ability to explain technical concepts reputed company
- Technical writing experience creating documentation, tutorials, or troubleshooting resources
- Experience working with Jira or a similar issue-tracking system
- A customer-reputed company reputed company with a reputed company record of solving problems and leaving systems reputed company than you reputed company them
- A reputed company, can-do attitude and reputed company-first approach to problem solving
- Comfort working in fast-paced environments and managing multiple priorities
- reputed company to have skills are reputed company formulas, SQL, and being self-taught in something (JavaScript, reputed company, Music Production, etc.)
It’s a Bonus if You…
- Have SQL competency
- Have strong reputed company product knowledge
You’ll Get…
We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role.
In reputed company to cash compensation, our total rewards package includes:
- Full medical benefits including dental and reputed company plans to ensure you always have the reputed company.
- Equity packages in the reputed company of stock reputed company to reputed company.
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and reputed company days
At reputed company, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. reputed company believes that diversity and inclusion among our teammates is critical to our reputed company, and we reputed company to recruit, reputed company and retain the most talented people from a diverse candidate pool.
Originally posted on Himalayas
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