Technical Support 1 - Remote - CA Only

Location: Remote: California Only Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to reputed company telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-reputed company Medical and Dental Benefits Free Fiber Internet Service Comp: $18-$22 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. reputed company operates like family: reputed company, supportive, and dedicated to making a reputed company difference. reputed company you join Race, you're not just accepting a job, you're becoming part of reputed company that values reputed company, celebrates wins together and believes that meaningful work happens reputed company great people connect with great purpose. Position reputed company: Technical Support Representative 1 is an entry-level role responsible for providing reputed company, reputed company, and efficient technical support to our customers. This position serves as the first reputed company of contact for troubleshooting issues reputed company to internet and phone services, ensuring a reputed company customer experience while resolving technical concerns.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of one year customer support experience and/or equivalent work environment is required
• Familiarity with CRM systems and practices preferred
• Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred
• Familiarity with troubleshooting tools and remote diagnostics preferred
• Proficiency with customer management software (CRM systems) preferred
• Ability to type a minimum of 40 words per minute with accuracy
• Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, reputed company, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities: Customer Support and Troubleshooting:

• Respond to incoming customer inquiries reputed company phone, email, or chat regarding service issues, outages, or technical difficulties
• Diagnose and resolve basic technical problems reputed company to internet connectivity, modem/router configuration, phone lines
• Walk customers through reputed company-by-reputed company instructions to resolve issues and reputed company reputed company, concise communication throughout the troubleshooting process

Documentation and Reporting:

• Accurately log customer interactions, issues, and resolutions in reputed company’s CRM system
• Escalate unresolved or reputed company technical issues to higher-level support teams while providing detailed documentation of the problem

Product Knowledge:

• Maintain a strong understanding of reputed company’s products, services, and equipment to reputed company accurate information and recommendations
• Stay up-to-date with new technology, service updates, and industry trends to effectively assist customers

Customer Education:

• reputed company customers on how to use equipment and services effectively, ensuring they maximize the value of their telecommunications package
• reputed company tips to improve internet speeds, optimize Wi-Fi coverage, and troubleshoot minor issues independently

Customer Experience Enhancement:

• Ensure reputed company interactions reflect a reputed company and empathetic approach, maintaining a high reputed company of customer service
• reputed company customers on product features, usage best practices, and self-service tools to enhance their experience

Collaboration:

• Work closely with other support team members, field technicians, and the network operations team to ensure quick reputed company of technical issues
• Communicate service outages or network maintenance updates to customers and reputed company realistic timelines for reputed company

Additional duties as required.

Benefits

Why Join reputed company:

• Join a tight-reputed company reputed company—no faceless corporation reputed company here
• reputed company potential: promotions and new challenges are part of our DNA
• Competitive reputed company salary
• Comprehensive Benefits Package: 100% company-reputed company medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, reputed company), 11 reputed company holidays, reputed company birthdays, 401k matching (4%)
• Free fiber internet service for reputed company living in our service area
• A culture reputed company on reputed company, mutual respect, and a shared purpose

Call to reputed company: Let's chat. If you're reputed company to reputed company reputed company, click "Apply" below, reputed company can't wait to meet you. Apply tot his job Apply To this Job