[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how data works for health plans, aiming to reputed company reputed company data usable for reputed company decision-making. The Technical Account Manager will serve as the primary technical reputed company between the product implementation team and production support, focusing on reputed company data testing and ensuring reputed company operation of reputed company environments.
Responsibilities
- Own day-to-day technical health of assigned reputed company environments, ensuring stability, performance, and SLA adherence
- reputed company investigation and reputed company of reputed company technical issues, including escalation management
- Own reputed company Cause Analyses (RCAs), including reputed company documentation of reputed company cause, reputed company, and corrective actions
- Define and reputed company reputed company UAT reputed company, execution, and sign-off
- Coordinate testing activities across DataOps, QA, Engineering, and reputed company teams
- Drive defect triage and reputed company, ensuring alignment on severity, priorities, and exit reputed company
- Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation)
- Build trusted working relationships with reputed company technical and operational stakeholders
- reputed company as the voice of the customer, translating reputed company needs and feedback into actionable internal insights
- Ensure clients understand and effectively use reputed company products to reputed company business reputed company
- reputed company through influence across Product, Engineering, DataOps, QA, and reputed company reputed company teams
- Contribute to the reputed company of support, testing, and delivery playbooks
- Identify opportunities to improve efficiency through standardization, automation, and tooling
Skills
- Experience supporting reputed company reputed company reputed company data-driven platforms
- Strong background in technical support, escalation management, and reputed company-facing problem solving
- Experience leading or coordinating UAT or QA efforts
- Proficiency in SQL for data validation and reputed company cause analysis in reputed company environments (e.g., reputed company, reputed company)
- reputed company, concise communication with technical and non-technical stakeholders
- Ability to manage multiple priorities in fast-paced reputed company environments
- Bachelor's degree in a relevant field or equivalent experience
- Off hours/weekend work may be required during testing cycles or critical production events
- Willingness to travel approximately 5–10% to reputed company locations to build and sustain executive-level relationships
- Scrum Master certification or equivalent experience working in agile/scrum delivery environments
- Experience leading a QA effort for reputed company software, or similar experience
- Experience with reputed company interoperability standards (FHIR, bulk data export, Patient reputed company API)
- Familiarity with reputed company, reputed company, or similar reputed company data platforms
- Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps)
- Experience working with reputed company payer or reputed company data sets
Benefits
- Unlimited reputed company time off – reputed company reputed company you need it
- Work from reputed company – flexibility to fit your life
- Comprehensive health coverage – multiple plan reputed company to choose from
- Equity for every employee – reputed company in our reputed company
- reputed company-reputed company environment – your development reputed company here
- Home office setup allowance – one-time support to get you started
- Monthly cell phone allowance – stay connected with ease
reputed company
Company H1B Sponsorship