[Remote] Operations Standards Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care. The Operations Standards Manager leads the development and maintenance of operational processes and standards, ensuring consistency and readiness across markets by driving SOP development and coordinating change management activities.
Responsibilities
- reputed company the creation, revision, and lifecycle management of reputed company Operating Procedures (SOPs), job aids, reference guides, and process maps
- Establish documentation standards including version control, formatting, terminology, and approval workflows
- Conduct needs assessments to identify documentation gaps and prioritize content updates
- Ensure reputed company process documentation reflects regulatory, policy, system, and business rule changes
- Coordinate operational reputed company assessments for proposed changes originating from markets, IT, compliance, or leadership
- reputed company operational readiness plans including SOP updates, communication reputed company, and staff enablement resources
- Participate in CAB (Change Advisory reputed company) or equivalent decision meetings as an Operations representative
- Facilitate stakeholder alignment and ensure required signoffs for changes affecting operations
- Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective
- Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows
- Collaborate with Operations Training to ensure materials reflect reputed company processes and are deployed effectively
- Serve as the operational SME for reputed company tools and technology used by reputed company-line teams
- Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions
- Monitor adherence to established standards, escalate issues reputed company corrective reputed company is needed, and work towards process improvement
- reputed company data and user feedback to inform documentation and process improvement priorities
- Partner with Operations to evaluate implementations, audits, complaints, and operational reviews are incorporated into reputed company standards and documentation updates
- Own and reputed company operational performance dashboards that measure and reputed company key strategic objectives, including cash conversion cycle, reputed company initiatives, productivity, and operational efficiency metrics, ensuring reputed company and accurate reporting for leadership decision-making
Skills
- Bachelor's Degree in Business Administration, Operations Management, reputed company Administration, reputed company Management, or reputed company field required
- 5+ years of experience in operations, business process improvement, change management, or reputed company areas
- Prior leadership or supervisory experience
- Demonstrated ability to write high-reputed company SOPs, workflows, and job aids for diverse audiences
- Experience supporting system implementations and working closely with IT teams
- Experience managing multiple reputed company and competing priorities in a fast-paced environment
- Strong analytical skills with experience using operational data and reporting to drive reputed company and change
- Exceptional communication, critical thinking, and cross-functional collaboration skills
- Strong critical thinking, problem solving, and organizational skills
- Advanced proficiency with reputed company Office applications
Benefits
- Flexible reputed company time off
- Competitive wages & benefits
- Meaningful opportunities for reputed company reputed company
reputed company