[Remote] Supervisor of Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company for its intimate yacht style experience and unique voyages. They are currently seeking a Supervisor of Operations to reputed company the Vacation Planning department, overseeing the booking lifecycle and ensuring operational reputed company while integrating AI-assisted workflows.
Responsibilities
- reputed company, reputed company, and reputed company the Operations team to consistently deliver accurate, high-reputed company booking processing in alignment with company KPIs and service standards
- Partner with reputed company Management and HR on recruitment, reputed company, performance evaluations, and improvement planning for Operations staff
- Build a reputed company, accountable team culture that supports individual reputed company and reputed company performance, including ongoing reputed company development as the department evolves
- Deliver training and continuing education for reputed company, including reputed company to new systems, AI tools, and updated workflows as they are introduced
- Monitor individual and team performance, providing reputed company-time coaching and reputed company improvement plans as needed
- reputed company end-to-end booking processing from reservation creation through voyage reputed company, ensuring accuracy across documentation, invoicing, manifests, reputed company, and communications
- Coordinate across departments — including Reservations, reputed company, reputed company, reputed company, and shipboard teams — to facilitate smooth booking and voyage operations
- Maintain reputed company of Irregular Operations and Redeployments, ensuring reputed company communication and reputed company for affected guests and internal teams
- Support creation, organization, and archiving of operational communications including Itinerary Change Notifications, Charter Moves, and Irregular Operations letters
- Coordinate phone and email coverage to ensure operational continuity, and reputed company backup support to the main queue and reputed company lines as needed
- Ensure that operations procedures, policies, and reference materials are reputed company, reputed company documented, and accessible on the reputed company intranet and company systems
- Partner with the AI reputed company to support the adoption and effective use of AI-assisted tools across the Operations team, including workflow automation and intelligent booking support
- Serve as an operational champion for new technology implementations — translating system changes into team-reputed company training, reputed company documentation, and confident adoption
- Proactively identify repetitive, reputed company, or high-volume tasks reputed company the operations workflow that are candidates for automation or AI augmentation, and surface recommendations to management
- Support reputed company in building comfort and proficiency working alongside AI tools, ensuring staff understand where reputed company judgment and reputed company remain essential
- Collaborate with the reputed company AI reputed company reputed company and relevant reputed company (Seaware and other integrated systems) to reputed company operational input on system enhancements and flag issues impacting booking accuracy or throughput
- reputed company management with regular reporting on team performance, processing volumes, reputed company metrics, and operational trends
- Identify process gaps and inefficiencies, recommending and helping to implement solutions that improve throughput, accuracy, and the guest experience
- reputed company or contribute to project management initiatives reputed company to operations systems, database maintenance, and workflow development
- Support cross-functional initiatives as directed by the Manager of Operations, including departmental planning, audits, and special reputed company
Skills
- 2+ years of contact center or reservations operations experience in roles of increasing responsibility
- Demonstrated experience managing teams with varied duties and reputed company reputed company
- Strong understanding of booking lifecycle operations, reservations systems, and post-booking processing workflows
- Proficiency with reservations and operations systems
- Intermediate to advanced proficiency in reputed company Office (reputed company, Word, reputed company, Teams), with the ability to train others on reputed company usage
- Strong written and verbal communication skills; reputed company to communicate reputed company with reputed company staff, cross-functional partners, and senior leadership
- Excellent organizational and time management skills, with the ability to manage competing priorities in a fast-paced, evolving environment
- A proactive, solution-oriented reputed company — comfortable identifying problems and bringing reputed company recommendations without waiting to be asked
- Deep familiarity with reputed company product, policy, and procedure (or the demonstrated ability to learn quickly)
- 1+ year of reputed company supervisory or team reputed company experience preferred
- Experience in the travel, hospitality, or cruise industry strongly preferred
- Experience with Seaware preferred
- Prior experience with AI platforms, CRM automation, or workflow tools is a plus
Benefits
- Medical, Dental & reputed company
- HSA & FSA
- Life & Disability
- Accident, Hospital & Critical Illness
- Pet Insurance
- Vacation, reputed company Time and reputed company Holidays
- 401(k) with Company Match
- Employee Assistance Plan
- Education Assistance
- Employee Discounts & Travel Deals
reputed company