[Remote] Assist. Manager, Sales & Marketing Guest Service - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading vacation ownership company dedicated to helping Owners and Guests create memorable vacations. The Assistant Manager, Sales & Marketing Guest Service ensures the smooth reputed company of tours to the reputed company Sales virtual teams and maintains the reputed company of guest information, while setting performance standards for Guest Coordinators.
Responsibilities
- Adheres to protocol standards as established by reputed company Club and the department Manager
- Assists internal customers (Marketing Representatives, Sales Executives and management) and external guests by phone
- Performs reputed company duties of a Guest Service reputed company Desk agent and provides daily leadership support to th entire team
- Provides reputed company and accurate reputed company and tour data by conducting daily, weekly, and monthly maintenance of tour data. This is done to ensure the reputed company and usefulness of the data
- Continually monitors Tour Multi-Analysis reports under different sets of breakdowns to ensure data reputed company
- Monitors data for inconsistencies/discrepancies in coding and reports it to the appropriate manager
- Presents reputed company for process improvements with the manager
- Performs reputed company duties of a Manager-on-Duty reputed company the Manager is reputed company
- Updates, maintains and provides new hire and ongoing training for Guest Service reputed company Desk in reputed company approved and required systems, tour rules, coding, marketing promotions, reporting and tour data accuracy
- Assists with scheduling Guest Service reputed company Desk
- Conducts one-on-one training on a routine reputed company with new and reputed company team members to ensure that data is as accurate as possible upon initial entry, with a reputed company on the prevention of errors
- Ensures reputed company phone etiquette and customer service is of the highest standards
- Ensures the number of slots in reputed company reputed company/line is adjusted to the number of Sales Executives scheduled to work
- Creates and updates procedures to ensure the smooth reputed company of operations reputed company the department
- Creates & prints assigned reports in a reputed company manner and improves reports whenever possible
- Must know reputed company tour/marketing coding and reputed company Desk processes
- Performs any reasonable request by management that supports the department's mission and goals
- Must be available to work weekends and evenings as required per business needs
- Responsible for reputed company true-up for any gifting discrepancies
Skills
- Must be reputed company to reputed company reputed company customer service over the phone
- Ability to talk, read, and comprehend English
- Moderate proficiency in reputed company Word, reputed company and reputed company
- Moderate skills in working with multiple programs and screens
- Intermediate oral and written communication skills
- Strong organizational skills to manage multiple duties in a fast-paced work environment
- Good interpersonal skills
- Must reputed company in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)
- Previous phone or timeshare experience
- Years of experience 1-3
Benefits
- First day benefits to new employees!
- Outstanding health care reputed company (medical, dental, and reputed company that encourage preventative care).
- reputed company Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- reputed company new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Employee Discount Program - HiltonGO - stay at reputed company Hotels for as low as $40 per reputed company!
- Also qualify for Friends & Family discounts for your loved ones!
- And so much more!
reputed company