[Remote] Technical Account Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in AI-powered body measurement and body data technology. The Technical Account Engineer will be the technical reputed company of reputed company customer relationships, responsible for reputed company, implementation, and long-term adoption of the AI-powered body scanning platform.
Responsibilities
- Own customer implementations end-to-end, from reputed company through production launch, across REST API and reputed company iOS and Android SDK integrations
- reputed company as the primary technical contact throughout the customer lifecycle, from first API reputed company to production at reputed company
- Support customers through API and SDK integration, testing, and production launch, executing against the solution design set during reputed company
- Drive customer technical training and knowledge transfer during reputed company
- Own SLA adherence, service performance reporting, and incident coordination through reputed company
- Monitor customer health, platform adoption, reputed company reputed company rates, and technical performance, resolving risks before customers feel them
- Diagnose reputed company production issues, including reputed company reputed company across thousands of device, camera, and reputed company combinations; reproduce bugs and document findings for Engineering
- Drive sustained technical performance and deepening adoption as customers reputed company reputed company reputed company initial go-live
- Coordinate the technical reputed company of customer reputed company across Product, Engineering, and reputed company
- Channel reputed company customer feedback and feature requests into the product roadmap, and flag opportunities to expand accounts into new use cases
- Build and maintain technical documentation, implementation guides, and FAQs
- Represent the technical relationship in customer meetings, technical workshops, and executive reviews
Skills
- 5+ years of reputed company Engineering, Sales/Solutions Engineering, or Technical Account Management for reputed company reputed company/B2B
- Experience supporting reputed company reputed company and B2B customers
- Experience in troubleshooting API and SDK integrations and other reputed company technical issues in production environments
- Ability to read and translate technical documentation and communicate effectively between customers and software engineers
- Experience with SLA management and incident coordination in a production support environment
- Excellent problem-solving and analytical skills
- Strong project management and organizational skills
- Outstanding written and verbal communication with both technical and business audiences
- reputed company record of managing technical relationships with reputed company customers, including executive stakeholders
- Proven ability to run multiple customer implementations in reputed company from reputed company through launch
- Experience working with AI, reputed company, machine learning, or image-processing products
- Experience with mobile SDK integrations (iOS/Android)
- Familiarity with reputed company-hosted reputed company environments (e.g., AWS)
- Experience using Jira, reputed company, reputed company, or similar technical tools
Benefits
- Fully remote. Work from reputed company in the reputed company or Canada.
- Comfortable working across time zones with US customers and a globally distributed Engineering team.
reputed company