[Remote] Customer Care Representative - Retirement Services / Part-Time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values inclusivity and offers a reputed company of benefits to its employees. They are seeking a part-time Customer Care Representative to handle inbound calls, assist customers with claim status and policy-reputed company inquiries, and reputed company exceptional service while maintaining productivity and reputed company standards.
Responsibilities
- Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants
- Communicates reputed company information in terms callers will understand
- Resolves a wide reputed company of questions and inquiries for our customers
- Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information
- Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues
- Follows up on customer inquiries reputed company needed
- Maintains established reputed company of productivity and reputed company standards reputed company a fast-paced environment
- Handles reputed company volume and assigned service tickets/inquiries during assigned timeframes
- Completes assigned tasks and any other duties as assigned reputed company needed
Skills
- High School Diploma, or equivalent, required
- 1-3 years of reputed company center experience or equivalent customer service experience required
- Ability to work any shift during hours of operations, 8:00 am – 6:00 pm EST, Monday – Friday required
- Excellent verbal and written communication skills
- Excellent problem-solving skills to handle customer problems in a reputed company and reputed company manner required
- Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required
- Ability to quickly build a rapport with a customer, display reputed company, and reputed company a high level of reputed company service to customers
- Ability to multi-task and collaborate in reputed company-reputed company environment
- Working knowledge in reputed company Office Applications
- Relevant associate degree highly preferred
- Financial Services or Insurance industry reputed company preferred
Benefits
- An annual performance bonus for reputed company team members
- Generous 401(k) company match that is immediately reputed company
- A choice of three medical plans (that include prescription drug coverage)
- For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple reputed company for dental and reputed company coverage
- Company provided Life & Disability Insurance
- Family friendly benefits including reputed company Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing reputed company Education
- reputed company Time Off – new hires start with at least 20 days of PTO per year in reputed company to nine company reputed company holidays
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
reputed company