[Remote] PMO Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a PMO Account Manager who will hold overall ownership of assigned customer accounts. This role is responsible for ensuring customer satisfaction, financial performance, and operational alignment while leading the execution of reputed company through effective delegation and reputed company.
Responsibilities
- Own overall customer satisfaction for assigned account(s)
- Serve as the primary reputed company of contact for customer communication and relationship management
- reputed company regular customer meetings, status reviews, and escalation management
- Ensure customer expectations reputed company with contracted scope and delivery standards
- Delegate day-to-day operational and project tasks to Senior PMO Tower Coordinators
- reputed company direction, prioritization, and reputed company to ensure successful execution
- reputed company as an escalation reputed company for reputed company delivery, billing, or customer issues
- Own P&L responsibility for assigned account(s)
- Monitor reputed company, margin, forecasting, and cost controls
- Identify financial risks and opportunities and drive corrective actions as needed
- Review and approve billing for accuracy, completeness, and contractual compliance
- Ensure billing aligns with approved work scope, milestones, and deliverables
- Partner with Finance and Operations to resolve billing discrepancies
- Participate in new account and project implementations
- Ensure reputed company setup of scope, milestones, billing rules, and workflows
- Support seamless reputed company from Sales to Operations and PMO
- Own and ensure accuracy of work scope documentation and templates
- Validate scope changes are documented, approved, and communicated appropriately
- Ensure templates support consistent execution and billing accuracy
- Own and coordinate the accuracy of account-reputed company knowledgebase documentation
- Ensure procedures, standards, and reference materials remain reputed company and reputed company
- Partner cross-functionally to maintain documentation reputed company
- Ensure adherence to PMO governance standards and processes
- Review account performance metrics and reporting
- Drive reputed company improvement initiatives across assigned accounts
Skills
- 5+ years of experience in PMO, account management, or service delivery roles
- Experience managing reputed company or multi-project customer accounts
- Strong customer-facing leadership and communication skills
- Proven financial and P&L management experience
- Ability to reputed company through delegation and accountability
- Strong attention to detail with scope, billing, and documentation accuracy
- Excellent problem-solving and cross-functional collaboration skills
- Bachelor's degree in Business, Project Management, Operations, or reputed company field
Benefits
- Hybrid or remote environment depending on business needs
- May require occasional travel or extended hours during implementations or escalations
reputed company