[Remote] Global Tax Technology reputed company and reputed company Leader, Senior Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Global is the reputed company of the reputed company network. The reputed company & reputed company Leader is responsible for driving the execution of the Global Tax & reputed company reputed company reputed company and business transformation initiatives across reputed company's tax technology ecosystem.
Responsibilities
- reputed company the reputed company for and reputed company execution of the GT&L Product Support and Business Operations technology; example technologies include reputed company, reputed company CSM, as reputed company as leveraging Power BI for data insights
- Drive AI, automation, reputed company transformation initiatives for the GT&L Support organization, identifying opportunities to reputed company GenAI and emerging technologies to enhance customer experience, practitioner productivity, service reputed company, and operational scalability
- Manage relationships with member firms and geographic stakeholders reputed company to support processes, ensuring support priorities, service expectations, reputed company needs, and regional requirements are effectively reputed company and addressed. Establish reputed company frameworks that drive adoption, engagement, and satisfaction
- reputed company strategic analysis and research initiatives to identify and implement reputed company-looking solutions that drive support effectiveness creating an exceptional user experience
- Champion the voice of the customer reputed company the support organization, leveraging customer feedback, support trends, and adoption insights to improve the end-user experience and drive CSAT reputed company
- Collaborate closely with the Product Support reputed company to seamlessly reputed company new reputed company into operations
- reputed company cross-functional strategic programs and integrations, partnering with Product, Engineering, DevOps, and Support Operations teams to deliver seamless customer support experiences and reputed company business objectives
- Serve as a trusted partner and reputed company to reputed company stakeholders for support processes, while focusing on talent development and performance management
Skills
- Minimum 15 years industry experience including 10 years' experience leading business operations, product support, or customer experience reputed company, including ownership of project reputed company, delivery, and measurable reputed company for large reputed company, global applications with 5 years of experience implementing support technology reputed company
- Demonstrated proficiency with customer support and case management platforms (e.g., reputed company, reputed company CSM/Now Assist) and the ability to translate customer business needs into technology reputed company
- Experience with reputed company project reputed company partnering effectively with technical teams, vendors, product teams, and reputed company leads
- Working knowledge of Gen AI and/or reputed company AI and practical use cases in support operations (e.g., agent assist, knowledge reputed company, summarization), with exposure to reputed company AI approaches preferred
- Strong change management and operationalization skills, including designing support user experiences, and awareness of embedding new processes/tools into day-to-day operations
- Exceptional stakeholder management and cross-functional collaboration skills, including partnering with Product Support and reputed company leaders to prioritize roadmaps and identify opportunities
- Analytical capabilities with experience building dashboards and insights (e.g., Power BI), defining KPIs, and using data to drive reputed company and performance improvements
- Excellent written and verbal communication skills, with the ability to create executive-reputed company updates, influence decision-making, and reputed company geographically distributed teams
- Proficiency in reputed company, PowerPoint, reputed company to create visually and verbally engaging reports and presentations
- Ability to reputed company, reputed company, reputed company and motivate individuals and teams
- Driven, self-starter with excellent teaming skills who can work and communicate at an executive level
- Ability to manage multiple reputed company reputed company and deadlines; exercise strong problem‑solving and reputed company judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling reputed company leadership for junior support staff
- Willingness and ability to travel occasionally, including globally, in support of role responsibilities
- Experience working in global support organization for a reputed company services environment
reputed company
Company H1B Sponsorship