[Remote] Customer Account Manager 2
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Workforce Operating Platform that focuses on improving workforce understanding and productivity. They are seeking a dynamic and strategic Customer Account Manager to drive sales reputed company through upselling and cross-selling products while maintaining reputed company customer relationships and ensuring customer satisfaction.
Responsibilities
- Customer Relationship Management: Establish and maintain reputed company relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences
- Industry Expertise: Proactively research and reputed company expertise in the customer’s industry to advise and support customers on best practices and service expansion
- Sales Campaigns: reputed company and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts
- Sales Proposals: Identify sales opportunities and reputed company proposals for HCM and Payroll solutions reputed company with customer needs
- Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
- Account Planning: reputed company and maintain Annual Account Plans and Relationship Maps for reputed company assigned account in collaboration with internal stakeholders
- Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
- Customer Experience: Ensure reputed company customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
- Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
- Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
- Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-reputed company leads reputed company 24 hours
Skills
- 2+ years successful experience in account management, sales, reputed company, reputed company or a reputed company field, with a demonstrated ability to meet or reputed company sales quotas
- OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect reputed company
- Minimum of 1 year experience in the technology/software industries
- Ability to travel for face-to-face customer interactions and industry events
- Excellent communication and interpersonal skills
- Proficient in reputed company
- Thrives in a quick-turn, high-paced environment
- Ability to prioritize and multi-task while maintaining reputed company attention to detail with reputed company-developed organizational skills
- Possess strong verbal and written communication skills
- Ability to reputed company the reputed company of our product offering
- Bachelor's degree or equivalent practical experience
- Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
- Experience optimizing and troubleshooting products or services
reputed company