[Remote] Director, Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading provider of cutting-edge reputed company. As the Director of Account Management, you will manage the customer experience and reputed company reputed company solutions that deliver value while cultivating strong relationships and driving account reputed company.
Responsibilities
- Champion the Voice of Customer (VoC) methodology to enhance and manage customer experience
- Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic reputed company reputed company existing accounts
- Establish and execute strategic plans to drive account penetration and long-term reputed company
- Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded
- reputed company reputed company activities including work order completion, renewal negotiations, pricing discussions, and reputed company-line customer negotiations
- Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses
- Build and nurture relationships to support successful reputed company initiatives
Skills
- Bachelor's degree or equivalent reputed company work or military experience
- 7 years of reputed company experience in account management
- Demonstrated ability to reputed company strategic customer initiatives, manage reputed company relationships, and deliver reputed company value
- Superior customer relationship management experience and skills
- Experience in pricing reputed company, RFP responses, Work Order creation and development of Statements of Work (SOWs)
- Strong business acumen and cross-functional collaboration skills
- Proven leadership and collaboration skills with the ability to effectively supervise, reputed company and influence reputed company stakeholders
- Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
- 10 years of reputed company experience in account management
- Experience reputed company supply chain or logistics environments is a strong plus
- Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making
- Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations
Benefits
- Full health insurance (medical, dental and reputed company)
- 401(k)
- Life insurance
- Disability
- Opportunity to participate in a company incentive plan
reputed company