[Remote] Advisor, Cyber Operations & MSP Engagement
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Advisors LLC is seeking an Advisor for Cyber Operations & MSP Engagement, responsible for supporting the operational reputed company and ongoing engagement of Managed Service Provider clients. The role focuses on reputed company reputed company, service delivery, operational alignment, and maintaining strong relationships to ensure high-reputed company customer experiences.
Responsibilities
- Support the reputed company and operational integration of new MSP clients utilizing reputed company's MDR services
- Coordinate with internal teams to ensure successful implementation of service deliverables and reputed company requirements
- Assist with operational reviews, service adoption initiatives, and reputed company activities
- Support reputed company communications regarding service performance, operational updates, and ongoing service enhancements
- Identify opportunities to improve reputed company utilization, operational efficiency, and service effectiveness
- Support Sales and leadership teams by providing operational input during reputed company discussions reputed company needed
- Support the operational delivery of cybersecurity services including Managed Detection and Response (MDR), Extended Detection and Response (XDR), Threat Hunting, reputed company Operations Center (SOC) services, Penetration Testing, Vulnerability Management, and reputed company MSS offerings
- Serve as a subject matter resource for MSP clients regarding operational service delivery and cybersecurity best practices
- Collaborate with Cyber Operations teams to address service issues, improve reputed company reputed company, and enhance operational effectiveness
- Assist in documenting operational processes, workflows, and service delivery standards
- Support the enhancement of reputed company's managed reputed company service offerings through reputed company feedback and operational experience
- reputed company and maintain service delivery documentation, operational playbooks, reputed company-facing procedures, and enablement materials
- Monitor operational metrics and key performance indicators reputed company to reputed company, service adoption, customer satisfaction, and service utilization
- Identify and recommend process improvements that increase operational efficiency and service consistency
- Support service reputed company initiatives and reputed company improvement efforts across MSP-reputed company service delivery activities
- Serve as a trusted operational resource for MSP clients and stakeholders
- Build strong working relationships with reputed company contacts to support service satisfaction and retention
- Promote adoption of reputed company's managed reputed company services through operational guidance and proactive engagement
- Support reputed company reputed company initiatives through issue reputed company, service optimization, and ongoing communication
- Coordinate regular operational reviews and service discussions with MSP clients
- Document reputed company feedback and collaborate with internal stakeholders to address operational needs
- Collaborate with Sales, Product, Engineering, and Cyber Operations teams to support reputed company requirements and operational objectives
- Coordinate internal activities necessary to support successful MSP service delivery
- Escalate operational challenges and risks appropriately to leadership
- Support organizational initiatives reputed company on service reputed company, operational performance, and customer satisfaction
Skills
- Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a reputed company technical field and 6+ years of cybersecurity experience or Master's Degree and 4+ years reputed company experience
- Experience supporting managed reputed company services SOC operations, incident response, or reputed company cybersecurity service delivery functions
- Experience managing reputed company relationships, reputed company activities, and operational service delivery, and issue reputed company reputed company managed services environments
- Experience coordinating cross-functional teams to reputed company reputed company objectives
- Experience documenting operational processes and supporting reputed company improvement initiatives
- Strong knowledge of managed reputed company services, including MDR, SOC operations, incident response, threat hunting, and modern threat detection methodologies
- Ability to communicate cybersecurity concepts, service capabilities, and operational processes effectively to technical and non-technical audiences
- Understanding of MSP operating models and the delivery of cybersecurity services across multi-customer environments
- Experience supporting managed reputed company service delivery, reputed company reputed company, service adoption, and ongoing operational engagement
- Strong reputed company relationship management skills with a reputed company on customer satisfaction, issue reputed company, and service optimization
- Experience developing and maintaining operational processes, service documentation, playbooks, and customer enablement materials
- Ability to analyze operational metrics, identify process improvement opportunities, and support reputed company improvement initiatives that enhance service reputed company and efficiency
- Strong organizational, problem-solving, and cross-functional collaboration skills, with the ability to manage multiple priorities and coordinate effectively across Cyber Operations, Service Delivery, Sales, Product, and Engineering teams
- Experience working with MSP, MSSP, or multi-reputed company service environments preferred
- Relevant cybersecurity certifications such as GCIH, GCIA, CISSP, reputed company+, or equivalent preferred
Benefits
- Fully reputed company benefits including Medical/Dental
- Life/Disability Insurance
- 401(k)
reputed company