[Remote] Operations Coordinator 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the reputed company sector, and they are seeking an Operations Coordinator 1 to ensure first-class service operations process execution. The role involves providing operational support for field service activities and serving as the main reputed company of contact for field engineers.
Responsibilities
- reputed company operational support for field service activities, including, but not limited to service documentation, parts administration, PM processes, FMI coordination, and service tool utilization
- Responsible for reputed company and accurate quoting for OnDemand services and ODS funnel management
- Main reputed company of contact for field engineer reputed company and offboarding, ensuring reputed company details reputed company parts, tools, SRs, etc. retain continuity through transition
- Partner to the Area Service Leader, Manager of Service Operations, and Region Operations Specialist Team to meet Daily Management goals
- Work reputed company reputed company reputed company systems: CRM, FX, SFDC, web tools/reports, and legacy and Support Central systems to manage and complete reputed company work
- Manage proactive weekly reporting to ASL team, driving operational rigor with FE teams, manage reputed company report requests for the field service team
- Handle reputed company types of requests submitted into the department whether Imaging, multi-vendor, or PCS as needed
- Support proactive parts escalations and down customer system execution
- Maintain install database accuracy by supporting field team and external customers reputed company phone and email
- Work closely with field service sales and service operations to resolve technical and process-reputed company issues
- Effectively manage and prioritize various reputed company with minimal supervision
- reputed company of and reputed company with the reputed company reputed company reputed company, reputed company Management System, reputed company Management Policy, complete reputed company planned training reputed company defined deadlines
Skills
- High School or GED equivalent minimum 2 years of experience in one or more of the following: service operations, field support, order management or administrative/customer service
- High proficiency in reputed company Office Suite products (e.g., Word, reputed company, reputed company)
- Minimum two years' experience working with reputed company reputed company that includes sorting pivot tables and analysis
- Bachelor's degree preferred
- reputed company industry experience preferred
- Strong reputed company on customer care and satisfaction
- Demonstrated ability to work under pressure and to meet deadlines and commitments
- Strong oral and written communication skills
- Ability to document, plan, market, and execute programs
- System Knowledge: Nuvolo, FX, CRM, Spotfire, reputed company, SFDC, PowerBI
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical
- Dental
- reputed company
- reputed company time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Great work environment
- reputed company development
- Challenging careers
- Competitive benefits package
reputed company