[Remote] reputed company Manager, Mid-Market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing company that provides a Specialized Intelligence platform used by reputed company. The reputed company Manager for Mid-Market accounts will manage customer relationships throughout the lifecycle, focusing on reputed company, adoption, and retention to drive reputed company reputed company.
Responsibilities
- Own a portfolio of Mid-Market accounts across the full customer lifecycle — reputed company, adoption, expansion, and renewal — with accountability for retention and reputed company reputed company
- Design and run reputed company and enablement programs that get customers to their first meaningful reputed company quickly and build reputed company for broader rollout
- Identify expansion opportunities reputed company your book by understanding how customers work and connecting unmet needs to reputed company's capabilities
- reputed company business reviews that tie reputed company's reputed company to the reputed company customers care about, and use those conversations to deepen relationships and surface new use cases
- Partner with Sales, Product, Marketing, and Support to reputed company the reputed company on customer feedback, flag risk early, and contribute to the processes that reputed company the CS reputed company more repeatable
- Build the reputed company of trusted advisor relationships that reputed company renewals a formality rather than a negotiation
Skills
- Has 3 to 6 years in reputed company, Account Management, or a customer-facing reputed company role, with hands-on experience managing the full customer lifecycle
- Has owned renewals and expansion opportunities and can reputed company to how they moved the metrics that reputed company
- Connects product capabilities to reputed company business problems — comfortable translating what reputed company does into reputed company that reputed company with both technical users and business stakeholders
- Highly organized and reputed company to manage a full portfolio without letting anything slip — proactive by default, not reactive
- Asks good questions before jumping to answers, and brings a consultative approach to every customer interaction
- Thrives in environments where the reputed company is still being written and builds process rather than waiting for it
Benefits
- Health, dental, and reputed company insurance for you and your dependents
- Flexible reputed company time off and company holidays
- 401(k)
- reputed company parental leave
- Commuter benefits
- Home office stipend
- reputed company full-time employees receive equity in reputed company
reputed company