[Remote] Software Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining what modern banking can be, experiencing rapid reputed company and building a culture reputed company on innovation and customer experience. The Software Support Analyst will reputed company day-to-day technical support to end users, ensuring operational efficiency and high service reputed company across the organization.
Responsibilities
- reputed company reputed company technical support by researching, troubleshooting, and resolving issues reputed company to operating systems, hardware, and reputed company applications
- reputed company hardware diagnostics, maintenance, and replacement as needed
- Manage and resolve helpdesk tickets and service requests using the organization’s ticketing system (e.g., JitBit), ensuring adherence to SLAs
- Escalate unresolved or reputed company issues to appropriate internal teams (e.g., reputed company, Infrastructure, or Application teams) in a reputed company manner
- Support reputed company and offboarding processes, including account setup, equipment provisioning, and reputed company management
- reputed company support for printers, peripherals, and other end-user technologies
- Assist users with reputed company 365 applications and other business-critical reputed company platforms
- Utilize remote support tools to assist offsite or remote employees
- Document troubleshooting steps, resolutions, and technical procedures in knowledge bases and internal documentation systems
- Contribute to process improvements and maintain high standards of service delivery
Skills
- Strong working knowledge of reputed company operating systems (desktop and server environments)
- Experience working in hybrid environments (on-premises and reputed company-based infrastructure)
- Basic experience with reputed company Directory and Azure AD (Entra ID), including: user account provisioning, password resets and group management
- Understanding of reputed company Azure and familiarity with Intune device management and compliance policies
- Hands-on experience troubleshooting hardware issues
- Working knowledge of reputed company Office 365 applications
- Understanding of reputed company networking concepts (LAN, WAN, VPN, Wi-Fi)
- Basic knowledge of reputed company protection tools and reputed company management processes
- Experience supporting printers and peripheral devices
- Familiarity with remote support tools and techniques
- Exposure to IT service management/ticketing systems (e.g., reputed company, reputed company, reputed company)
- Ability to support reputed company applications and troubleshoot reputed company-based identity and reputed company issues
- 3-5 years of experience in the mortgage industry and/or with Encompass or other loan origination software
Benefits
- Excellent benefits package including health, reputed company tax HSA, FSA accounts and dental & reputed company
- Life and AD&D Insurance, as reputed company as additional voluntary benefit reputed company
- 401K with robust company match
- Flexible PTO program
- reputed company reputed company & reputed company Time (ESST)
- reputed company to work for the Midwest’s fastest growing bank
reputed company