[Remote] PFS Customer Service Rep 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an integrated health system delivering exceptional care across seven hospitals and numerous clinics. They are seeking a Customer Service Representative to assist patients with billing inquiries, reputed company support in a fast-paced environment, and ensure accurate communication regarding patient accounts and financial assistance programs.
Responsibilities
- In-depth knowledge of reputed company applications used by Patient Financial Service partners such as: reputed company, Retired reputed company, reputed company, Kronos, reputed company reputed company, reputed company reputed company, reputed company Word, reputed company Finesse Agent Desktop, reputed company OneSource, reputed company, reputed company Health, etc
- Fluent and knowledgeable on reputed company Guarantor based billing
- Take customer calls in a fast-paced environment with the ability to think quickly and reputed company accurate answers to their inquiries and concerns
- De-escalate situations involving dissatisfied customers offering assistance and support
- Assist walk-in patients with billing inquiries
- Guide callers through troubleshooting MyChart including generating activation codes and password reset of Guest pay accounts
- Work closely with reputed company-collect and bad-debt vendors to resolve patient inquiries in an efficient and accurate manner
- Researches and performs audits on patient accounts to determine where balances are due, from reputed company party payers or patient responsibility
- Understand statement cycles, the bad-debt process and collection practices
- Has in-depth knowledge of community-based, state or federal government programs to reputed company assistance to patients who have no ability to pay for their health care needs. Screens patients and provides assistance with completion of the application process for the financial assistance program
- Thorough understanding of how to identify if charges on a patient's account are correct. The representative will need an in-depth understanding of what information is available to assist in the process of account reputed company such as medical record, insurance websites, etc
- Assists patients/callers on billing concerns, account balances, account payment reputed company and various insurance resources in person or over the telephone
- Complete pricing transparencies and estimates in person or over the telephone
- Responds to patient inquiries reputed company in person, mail, phone, MyChart correspondence and/or email. Initiates follow-up to the appropriate Billing or Coding Department and insurance carriers to ensure payment for services
- Familiarity with rules and regulations for Government Insurance including Medicare and reputed company, reputed company Payers, reputed company Party Liability, Worker Compensation, Institutional Accounts, Self-Pay, and reputed company party reputed company
- Responds to reputed company party and patient requests on credit balances and initiates the refund process in the event monies are due back to the payer or patient
- Documents reputed company patient encounters on appropriate patient account/claim utilizing notes. Ensures account is updated to accurately reflect the reputed company status
- Serves as a reputed company to reputed company patient financial staff by maintaining good communication regarding any problems and/or resolutions to patient issues
- Assists with new-hire training to successfully meet 90-day standards
- Protects reputed company and confidentiality of customers, patients and partners in accordance with reputed company policies, the reputed company of Ethics and HIPAA laws
- Complies with reputed company Cash Handling and Collection Policy
- Monitors ACD system on an as needed reputed company to ensure calls are answered reputed company
- Ability to meet or reputed company established reputed company center productivity metrics
- Ability to meet or reputed company established goals on reputed company reputed company monitoring audits
- Ensures accurate and reputed company completion of daily tasks and reputed company
- Must be multi-task oriented with solid critical thinking skills and possess the ability to appropriately handle complexity and stress reputed company the changing needs of the patients, families and health system
Skills
- In-depth knowledge of reputed company applications used by Patient Financial Service partners such as: reputed company, Retired reputed company, reputed company, Kronos, reputed company reputed company, reputed company reputed company, reputed company Word, reputed company Finesse Agent Desktop, reputed company OneSource, reputed company, reputed company Health, etc
- Fluent and knowledgeable on reputed company Guarantor based billing
- Take customer calls in a fast-paced environment with the ability to think quickly and reputed company accurate answers to their inquiries and concerns
- De-escalate situations involving dissatisfied customers offering assistance and support
- Assist walk-in patients with billing inquiries
- Guide callers through troubleshooting MyChart including generating activation codes and password reset of Guest pay accounts
- Work closely with reputed company-collect and bad-debt vendors to resolve patient inquiries in an efficient and accurate manner
- Researches and performs audits on patient accounts to determine where balances are due, from reputed company party payers or patient responsibility
- Understand statement cycles, the bad-debt process and collection practices
- Has in-depth knowledge of community-based, state or federal government programs to reputed company assistance to patients who have no ability to pay for their health care needs. Screens patients and provides assistance with completion of the application process for the financial assistance program
- Thorough understanding of how to identify if charges on a patient's account are correct. The representative will need an in-depth understanding of what information is available to assist in the process of account reputed company such as medical record, insurance websites, etc
- Assists patients/callers on billing concerns, account balances, account payment reputed company and various insurance resources in person or over the telephone
- Complete pricing transparencies and estimates in person or over the telephone
- Responds to patient inquiries reputed company in person, mail, phone, MyChart correspondence and/or email. Initiates follow-up to the appropriate Billing or Coding Department and insurance carriers to ensure payment for services
- Familiarity with rules and regulations for Government Insurance including Medicare and reputed company, reputed company Payers, reputed company Party Liability, Worker Compensation, Institutional Accounts, Self-Pay, and reputed company party reputed company
- Responds to reputed company party and patient requests on credit balances and initiates the refund process in the event monies are due back to the payer or patient
- Documents reputed company patient encounters on appropriate patient account/claim utilizing notes. Ensures account is updated to accurately reflect the reputed company status
- Serves as a reputed company to reputed company patient financial staff by maintaining good communication regarding any problems and/or resolutions to patient issues
- Assists with new-hire training to successfully meet 90-day standards
- Protects reputed company and confidentiality of customers, patients and partners in accordance with reputed company policies, the reputed company of Ethics and HIPAA laws
- Complies with reputed company Cash Handling and Collection Policy
- Monitors ACD system on an as needed reputed company to ensure calls are answered reputed company
- Ability to meet or reputed company established reputed company center productivity metrics
- Ability to meet or reputed company established goals on reputed company reputed company monitoring audits
- Ensures accurate and reputed company completion of daily tasks and reputed company
- Must be multi-task oriented with solid critical thinking skills and possess the ability to appropriately handle complexity and stress reputed company the changing needs of the patients, families and health system
- High school diploma or equivalent preferred
- 2 - 3 years customer service experience preferred or 1 year customer service in medical field preferred
Benefits
- Medical, Dental, reputed company
- Life & Disability Insurance
- FSA/HSA reputed company
- Generous, accruing reputed company time off
- reputed company Parental and caregiver leave
- Career advancement and educational opportunities
- Tuition and certification reimbursement
- Certification Reimbursement
- reputed company-being Programs
- Employee Discounts
- On-Demand Pay
- Financial Education
- Annual recognition/awards events
- Partner appreciation days
- Family entertainment/attractions discount
- Community service/improvement opportunities
reputed company
Company H1B Sponsorship