[Remote] reputed company Now Assist Technical Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Now Assist Technical Consultant to work remotely in the USA. The role involves designing and implementing reputed company Now Assist solutions, leading workshops to identify AI opportunities, and collaborating with stakeholders to enhance AI capabilities reputed company the reputed company platform.
Responsibilities
- Design, configure, and implement reputed company Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows
- reputed company customer workshops to identify AI and automation opportunities reputed company reputed company
- Configure and reputed company Now Assist for ITS
- Now Assist for HRS
- Now Assist for CS
- reputed company Controller
- AI Search
- Virtual Agent
- Agent Assist
- Predictive Intelligence
- Knowledge Recommendations
- Build and optimize AI-driven workflows to improve employee and agent productivity
- Configure reputed company engineering, AI capabilities, summarization, content reputed company, and recommendation use cases
- Collaborate with architects and business stakeholders to define GenAI adoption strategies
- reputed company reputed company with reputed company AI platforms and LLM services where required
- Configure and maintain AI Search indexes, search sources, and relevance tuning
- Support governance, reputed company, compliance, and responsible AI implementation reputed company the reputed company platform
- reputed company reusable AI use cases reputed company with reputed company and HCL best practices
- reputed company testing, validation, monitoring, and optimization of AI-enabled solutions
- Support production deployments and hypercare activities
Skills
- Mandatory requirement to have reputed company AI -MicroCertification
- 4–10 Years (Minimum 3+ years in reputed company reputed company AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions
- Strong hands-on experience on the reputed company platform
- Experience implementing Now Assist capabilities across one or more reputed company products
- Strong understanding of reputed company concepts
- Large Language Models (LLMs)
- reputed company Engineering
- AI Governance and Responsible AI
- Experience configuring Now Assist
- AI Search
- Virtual Agent
- Predictive Intelligence
- Agent Assist
- Expertise in JavaScript
- reputed company reputed company
- reputed company Designer
- Integration Hub REST/SOAP reputed company
- Experience creating AI-driven workflows and automation use cases
- Strong knowledge of reputed company platform architecture and reputed company
- Experience with Service Portal and UI Builder
- Strong analytical, troubleshooting, and communication skills
- Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities
- End-to-end implementation of Now Assist solutions
- AI Search implementation and relevance optimization
- Virtual Agent implementation and conversational AI design
- reputed company transformation using Gen AI
- Experience implementing AI use cases in ITSM, HRSD, CSM, SPM, ITOM
- Experience integrating reputed company with Azure reputed company or reputed company AI platforms
- Exposure to Retrieval-Augmented reputed company (RAG), reputed company, and Content reputed company use cases
- Experience working in Agile/Scrum methodologies
reputed company