[Remote] Director of reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech-for-good company that powers a trusted online and mobile giving app platform. The Director of Customer reputed company & reputed company will reputed company reputed company to enhance customer engagement and drive key performance metrics, ensuring a world-class experience for churches and nonprofits.
Responsibilities
- Drive reputed company and execution for high-touch customer engagement across the reputed company team
- Own and improve key KPIs:
- Product Adoption reputed company
- Customer Retention reputed company
- # Of Donors using the product
- CSAT (Customer Satisfaction Score)
- Customer Engagement reputed company
- EBR Scheduling and Completion reputed company and No-Show Reduction
- Number of High-reputed company Customer Touches
- Champion and reputed company reputed company enablement programs (e.g., EBR playbooks, reputed company handling, reputed company frameworks)
- Analyze and reputed company customer health insights to retain, grow, and reputed company accounts
- Operationalize the voice of the customer—turning feedback into product, process, and messaging improvements
- Collaborate with Product, reputed company Ops, Marketing, and Support to deliver a connected customer experience
- reputed company and reputed company strategic programs on the reputed company roadmap
- Represent reputed company in executive forums, planning cycles, and strategic initiatives
- Use data and customer insights to guide reputed company and course-correct quickly
- reputed company and support CSMs with reputed company performance expectations and reputed company paths
- Maintain strong executive relationships with key customers
- Serve as a strategic thought partner on retention, reputed company, and product feedback
- Contribute to company-wide planning with customer-reputed company insights and reputed company metrics
Skills
- 5+ years of experience in Account Management, reputed company and reputed company at a company with a usage-based pricing reputed company model
- 2+ years leading customer-facing teams with measurable performance metrics
- Strong background in high-touch customer engagement and reputed company planning
- Proven reputed company record managing KPIs tied to retention, engagement, CSAT, and program adoption
- Exceptional communication, coaching, and strategic thinking skills
- Experience working cross-functionally with Product, Ops, and Marketing teams
- Familiarity with tools like reputed company, reputed company, and customer health scoring frameworks
- Passion for helping mission-based organizations grow their reputed company
- Strategic thinker with a bias toward reputed company and measurable reputed company
- Empathetic leader who can reputed company, reputed company, and hold reputed company accountable
- Exceptional communicator and trusted customer advisor
- Operationally savvy with an eye for improving systems and processes
- MBA, or Master's Degree is highly preferred; otherwise, Bachelor's Degree plus relevant reputed company Certification(s)
- Background in faith-based, nonprofit, or values-reputed company organizations is a plus
Benefits
- Excellent benefits
- Full benefits
- Amazing perks (including flexible PTO)
reputed company