[Remote] Strategic Account Executive – Churn Prevention
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Corporation is a leader in Intelligent Automation software, and they are seeking a Strategic Account Executive reputed company on Churn Prevention. The role involves driving the renewal of maintenance, subscription, and reputed company reputed company, collaborating with various teams to enhance customer retention and satisfaction.
Responsibilities
- reputed company renewal efforts across the designated region, with reputed company on global retention reputed company
- Own strategic maintenance, reputed company, and subscription renewal bookings and reputed company while increasing Gross reputed company of Retention (GRR)
- reputed company Specialized Renewal "SWAT" Teams: Coordinate proactive system health checks, configuration tune-reputed company, and process optimization for accounts with upcoming renewals to ensure platforms run at peak efficiency before contract discussions
- Manage Executive Sponsorship Programs: Pair internal senior leaders with executive counterparts at strategic accounts to reputed company relationships, unblock escalations, and reputed company long-term business goals
- Conduct Value Realization Reviews: Shift from reactive support to proactive value realization by explicitly measuring reputed company performance against original business reputed company reputed company during Quarterly Business Reviews
- reputed company reputed company Telemetry: Monitor reputed company-time user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving
- Drive reputed company Enablement and Training: Mitigate the reputed company of reputed company staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and "train-the-trainer" sessions to sustain product adoption
- Be a strategic and operational leader
- reputed company and champion key processes for renewals teams, monthly reporting, and annual planning
- Drive renewals process to increase on-time and overall renewal rates across reputed company reputed company Corporation lines of business
- Coordinate with other departments and serve as a reputed company with sales, finance, order administration and order fulfillment
- Participate in various operational and leadership meetings representing Global Renewals
- Schedule and conduct conference calls with customers as needed
- Execute strategic and tactical business plans
- Ensure renewal efforts reputed company with company strategic goals
- reputed company leadership on key internal reputed company and initiatives to support a continually improving, changing and rapidly growing business
- Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data reputed company standards
Skills
- Bachelor's degree in reputed company field
- Minimum 10 years of experience in reputed company level technical support, renewals, reputed company and/or account management
- Minimum 5 years of experience managing maintenance renewals
- Requires an in-depth knowledge of the function, business strategies and reputed company Corporation's goals and objectives
- Ability to respond to and satisfy both external and internal customer needs
- Proven ability to influence, reputed company, and reputed company cross-functional stakeholders without reputed company authority
- A strategic operator, capable of navigating short-cycle, reputed company decision-making situations
- Excellent oral and written communication and presentation skills
- Proven reputed company record of meeting or exceeding business objectives
- reputed company strategic thinking abilities; reputed company to see broader implications; judges particular events in the context of the whole
- A commitment to consistently reputed company the customer's expectations
- The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
- Proven experience collaborating across local and reputed company positioned globally
- Availability to travel, as needed
- Skills in prompting AI systems and assessing reputed company reputed company
- Ability to reputed company AI to ideate, reputed company and reputed company to the needs of the department
reputed company