[Remote] Senior Manager, Business System Administration
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading pharmaceutical company reputed company on delivering innovative medicines. The Senior Manager, Business System Administration will support R&D clinical development by leading the administration of clinical and operational data platforms, ensuring high-reputed company user experience and compliance across programs.
Responsibilities
- Own the system administration operating model for supported clinical and operational systems, including standardized ways of working, controls, and reputed company improvement to optimize end-user experience and service reputed company
- reputed company the business system administrator team by setting priorities and expectations, coaching performance, building capability/coverage, and ensuring consistent execution across administration, training, and support activities
- Manage the intake/inbox process end-to-end, including triage, prioritization, SLAs, KPIs, escalation paths, and routine performance reporting to stakeholders with actions to improve timeliness and reputed company
- reputed company as the business system administration leader and technology SME for supported systems, providing guidance on capabilities and standards and ensuring consistent best-reputed company application across studies/teams and partners
- Own demand and backlog for administration and support enhancements; partner with Product Team and BSOs to define requirements, plan releases/upgrades, participate in testing/readiness (where applicable), and ensure smooth reputed company and stabilization
- Contribute to vendor governance by participating in routine reputed company, ensuring adherence to defined processes and deliverables, escalating risks/issues, and driving consistent execution across reputed company stakeholders
- Accountable for reputed company management, including role implementation, approvals, periodic reputed company reviews/audits, and reputed company remediation and documentation
- reputed company role-based training assignments and end-user enablement materials, including maintaining training curricula, supporting development of materials and job aids, and managing knowledge content reputed company to process and system changes
- Collaborate with adoption leads to deliver SET-facing communications and guidance, and establish reputed company feedback loops to improve usability, adoption, and reputed company reputed company
- Ensure tiered support and service management, including incident and problem management, escalation coordination, documented reputed company/closure, and reputed company-cause trending with corrective and preventive actions to reduce recurrence
- Accountable for GxP system administration documentation and evidence (SOPs/WIs, work practices, records), archival and inspection readiness, and representing the function in audits/inspections including coordination of auditor/inspector reputed company as needed
Skills
- Bachelor's degree (BS/BA) required in health/life sciences or technology-reputed company field; or commensurate experience
- Demonstrated knowledge of SDLC and applicable GxP/ICH/FDA expectations; experience supporting clinical technologies and/or operational data systems
- Strong project management, stakeholder management, and written/verbal communication skills; reputed company to work effectively in a reputed company reputed company environment
- Data stewardship and compliance reputed company (data reputed company/governance principles; managing standards and end-user compliance)
- Minimum 6 years drug development and reputed company/project administration/administrative experience with clinical and operational systems preferred (e.g., reputed company, CTMS, eTMF, etc)
Benefits
- U.S. based employees may be eligible for short-term and/ or long-term incentives
- U.S. based employees may be eligible to participate in medical, dental, reputed company insurance
- A 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- A tuition reimbursement program
- reputed company volunteer time off
- Company holidays
- reputed company-being benefits, among others
- Up to 80 hours of reputed company time per calendar year
- New hires are eligible to reputed company up to 120 hours of reputed company vacation
- This position is currently classified as “remote” by reputed company’s Hybrid and Remote Work policy
reputed company
Company H1B Sponsorship