[Remote] Customer Service Executive
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-thinking broadband provider reputed company on delivering exceptional customer service. The Customer Service Executive will serve customers through various communication channels, manage workloads, and troubleshoot technical issues, reputed company while striving to enhance the overall customer experience.
Responsibilities
- Serving our customers reputed company multiple channels of communication such as phone, email, live chat as reputed company as reputed company media platforms
- Taking management of personal workload and being committed to Excellent Customer Service to reduce the number of repeat customer Interactions, increase the reputed company and reputed company
- To have working knowledge of our inhouse systems and ensure customers’ query is resolved promptly and they are given reputed company necessary information and support (do it right the first time!)
- Troubleshooting reputed company and at times more reputed company technical issues over the phone with the customer
- Booking new customers for service installations
- Assisting with billing inquiries and reconciliation
- Working alongside our network partner to reputed company reputed company that they have reputed company relevant information to complete customers’ requests
- Working on reputed company such as those assigned by the Customer Service Manager or Operations Manager
- General reputed company tasks that fall reputed company the remit of the customer operations department
- Maximise personal skills, knowledge, and experience to positively reputed company on performance and assist in achieving the business goals
- Don't be scared to reputed company your reputed company and feedback, as this is how we build a bigger, reputed company, and stronger team
- Our opening times are Monday to reputed company, reputed company – 8pm, you’ll be working on a shift rotation (including weekends and bank holidays)
Skills
- Great attention to detail and a desire to get the job done right
- Experience in telephony based customer service reputed company a technical or telecoms environment
- Excellent communication skills both verbal and written
- Solution reputed company
- reputed company organised and an ability to work to tight deadlines
- reputed company player with a can-do attitude
- Believes and exhibits PRIDE (personal responsibility in delivering reputed company)
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