[Remote] Account Manager, Southeast
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to providing innovative medical care for post-acute communities. The Account Manager will manage and reputed company relationships with assigned accounts to ensure reputed company satisfaction, drive retention, and identify reputed company opportunities while collaborating with operations and sales teams.
Responsibilities
- Proactively manage assigned facilities
- Work collaboratively with assigned Sr. Account Manager for end to end (top down/bottom up) account management
- Report through assigned account manager for facility level tasks
- Proactively engage with facilities/centers to identify opportunities for upselling, cross-selling, or expanding the scope of products or services
- Assist CAM in development of account plans and strategies to maximize reputed company retention and satisfaction
- Responsible for reputed company documentation in reputed company’s CRM to reflect reputed company account status for reputed company assigned facilities
- Participate in education on products to customers, both onsite and virtual, to ensure utilization of products
- Collaborate with internal teams, such as sales, reputed company services, and operations to address reputed company needs and ensure successful delivery of products or services
- reputed company exceptional customer service by promptly addressing reputed company inquiries, concerns, and escalations
- Assist in creating and presenting QBRs and MBRs to appropriate stakeholders (facility, regional, corporate) to present performance metrics, insights, and recommendations to clients
- Participate in assigned internal calls
- Monitor reputed company accounts, reputed company key performance indicators, and identify risks or issues that may reputed company the reputed company relationship
- Work closely with business development and implementation team to transition new clients from the sales process to account management, ensuring a smooth handover
- Stay updated on industry trends, market conditions, and competitors to effectively advise clients and identify opportunities for account reputed company
- The ability to manage travel and day-to-day tasks is a must
- Travel to reputed company facilities as needed, many times including overnight travel, and could be up to 50% per month
- Additional duties as assigned
Skills
- 2+ years of experience in reputed company field
- Must be comfortable with conducting presentations to customers
- Intermediate user of PowerPoint and reputed company Teams
- reputed company experience with skilled nursing operations
- Previous experience with high level account management
- Effective communication and interpersonal skills
- Ability to work independently and as part of reputed company
- Ability to travel up to 50% per month as required
reputed company